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QoS Specialist — Telecom & Networking
Remote (Turkey) · Full-time, Employee · Operations
About Azurreo
Azurreo is the telecommunications and technology arm of Seelon Holdings, a privately held international investment group operating across four continents. We are a global leader in telecom network performance testing, measuring quality of service (QoS) and quality of experience (QoE) for operators worldwide. Trusted by major operators and technology vendors, our teams deliver advanced telecom engineering and monitoring that keep networks fast, reliable and secure. Our testing platform, SignalVerify, operates in over 144 countries, and our work spans more than 25 countries with over 250 projects delivered.
Our vision is to make every network — and every experience on it — faster, more reliable and more secure, for operators and the people they serve. Guided by Seelon Holdings' values of trust, performance and long-term partnership, we create lasting value for our clients, our people and our communities.
About the Role
As a QoS Specialist, you'll monitor service quality, analyse QoS performance, troubleshoot customer issues, and coordinate with internal technical teams through to resolution. You'll be a technical point of contact for customers — clear communication and steady service standards through the whole incident lifecycle. You'll work within an international, remote Operations team, with direct access to engineers and real influence over how the function is built as it grows.
Tasks
What you'll do
- Monitor and analyse QoS KPIs — packet loss, latency, jitter, throughput, availability.
- Investigate service degradation and perform first-level technical troubleshooting.
- Manage customer incidents from report to resolution, inside SLA.
- Coordinate with Engineering and Operations to resolve technical issues.
- Give customers clear, professional updates throughout an incident.
- Prepare incident reports, QoS reports and technical documentation.
- Spot recurring issues and feed them into service improvement.
Requirements
What you bring
- Bachelor's degree in Telecommunications, Computer Science, IT, Engineering or related field.
- 3–5 years in QoS, Service Assurance, Telecom Technical Support, Network Operations or similar (5 years preferred).
- Solid grip on QoS KPIs, TCP/IP networking, DNS and root-cause analysis.
- Excellent written and spoken English.
- Comfortable managing multiple priorities independently, remotely.
Benefits
What we offer
- Salary in EUR
- 9 AM–6 PM local time, Monday to Friday, one-hour break.
- Company laptop and professional tools.
- Structured onboarding, technical training and mentorship.
- Career growth and performance-based salary reviews.
- Paid leave, public holidays, and fully compensated overtime when required.
Ready to apply?
Send us your CV and a short cover letter telling us about your QoS or technical support experience and what draws you to Azurreo. Shortlisted candidates will be invited to a first interview with HR, followed by a technical test, an interview with our Hiring Manager.
Azurreo is an equal-opportunity employer and welcomes applicants from all backgrounds.
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