Monitor and analyze QoS KPIs while managing customer incidents from report to resolution. Coordinate with engineering and operations teams to investigate service degradation and provide professional technical updates.
AZURREO
6 Remote Job Openings at AZURREO
Technical Support Specialist - Fully Remote - Syria/Turkey only
AZURREO
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Full Time
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4 hours ago
AZURREO
You will own technical support tickets from initial contact through to resolution, troubleshooting networking and hosting issues. You will also coordinate with engineering teams and document findings to contribute to the team knowledge base.
You will act as the first point of contact for customers, taking ownership of technical support tickets from initial assignment through to resolution. This involves investigating reported issues, performing first-level troubleshooting, and coordinating with engineering teams to ensure timely service.
Monitor and analyze QoS performance metrics to ensure service quality and investigate service degradation. Manage customer incidents from initial reporting through resolution while coordinating with internal engineering teams.
Support the marketing team by managing internal databases, updating Excel spreadsheets, and ensuring accurate data entry into CRM systems. Handle administrative tasks including folder organization, content proofreading, and tracking deadlines for the Marketing Manager.
The Executive Coordinator will manage the manager’s calendar, handle invoicing, and maintain financial dashboards. This role also involves coordinating communication with clients and supporting internal teams with various administrative tasks.
