Summary

The PSID Investigation Analyst I (DHS) is responsible for receiving background investigations from field investigators and processing them for transmission to customers. This position is noncredentialled. A successful Investigation Analyst I must follow ADC LTD NM and PSID policies and procedures and meet the following expectations:

Essential Tasks (minimum requirements) to be performed with or without reasonable accommodation:

• Model ADC LTD NMs core values, policies and procedures and ensure that the same are supported at all times.
• Conduct regular review and analysis of case queue to identify due date lapses and investigative deficiencies that require troubleshooting.
• Consolidate and analyze information from multiple documents, Reports of Investigation (ROIs), and attachments to determine if all customer requirements have been met.
  • Maintain a working knowledge of customer requirements and best practices.
  • Identify missing leads, requirements and write-offs.
  • Work with investigators, ADC LTD NM personnel and management to resolve issues.
• Organize time and resources based on due dates to ensure timely completion of investigations.
• Submit investigations through the PSID closed case transmission process without error.
• Track and log investigation progress and completion.
• Maintain a working knowledge of Roadrunner.
• Quickly troubleshoot issues as they arise.
• Develop and maintain professional, courteous, and cooperative working relationships with all ADC LTD NM employees and contractors.
• Request training as needed from their supervisor, PSID quality program lead or ADC LTD NM Training Department.
• Assist with projects and process improvement at the direction of their supervisor.
• Coordinate with PSID and ADC LTD NM personnel as necessary.
• Perform all other duties as assigned.

Performance Metrics

All performance metrics are subject to incoming case volumes (8 hours of work time equals one work day).

Production Standards

Average Completion Rate (ACR = total cases closed / total work days)

• Baseline Production: Close 1.5 Cases
• Mid-Range Production: Close 1.75 Cases
• High Production: Close 2.0 Cases

Quality Control Standards

Quality Rating = Total Agency Deficiencies / Total Cases Closed

• Less than 1% of all closed cases returned as deficient by agencies.
• QC a minimum of 1.25 cases a day or minimum threshold set by team lead.

Education, Experience and Skills

• High school diploma or GED equivalent.
• Ability to maintain a professional demeanor.
• Familiarity with Microsoft Excel and computer databases.
  • Proficiency in common workplace hardware and software.
• Excellent organization and prioritization skills.
• Strong analytical skills and detailed-oriented.
• Strong verbal and written communication skills.
  • Highly technical writing, proofreading, and editing skills.
  • Strong customer service and interpersonal skills.
• Extensive knowledge of ADC LTD NM contracts and contractual requirements.
  • Thorough understanding of investigative standards, including the investigative tiers, issue resolution and adjudication.
  • Thorough understanding of ADC LTD NM investigative process and procedures.
  • Familiarity with federal and ADC LTD NM security standards.

Supervisory Responsibility

This position does not carry any supervisory responsibilities.

Work Authorization/Security Clearance

Employment is contingent upon the successful results of a background check and drug screen. In addition to the completion of a federal background investigation and while in the process of obtaining a Top-Secret Clearance, must be able to obtain an interim clearance and/or appropriate agency approvals. Upon receipt of Top-Secret clearance, must be able to maintain active Top-Secret clearance and all agency approvals required of their position.

Position Type/Expected Hours of Work

This is a full-time position. Days of work are Monday through Friday, schedule to be determined between the core hours of 6:00 a.m. MT and 6:00 p.m. MT. Evening and weekend shifts may be required. Exceptions may be made with approval.

Work Environment & Physical Demands

While performing the duties of this job, the employee regularly works in a telework office setting. This role routinely uses standard office equipment. The employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee will frequently be required to have prolonged periods sitting at a desk, working on a computer and using the phone.

Probation

Six-month probation at start of initial employment and/or when position is new for the employee.

Travel

None.

Benefits

Full benefit package as outlined per ADC policies and procedures.