Project Manager - Terminal Team

Imagine standing at the top of the Empire State Building, taking in the breathtaking view. From the online booking to the seamless entry, every part of your ticketing experience was designed and supported by Ventrata. An industry-leading SaaS platform that helps attractions, tours, and activities to create memorable experiences.

Backed by a passionate team, headquartered in London and with offices in Brno, Lisbon, and remote teams worldwide, we’re expanding rapidly across multiple markets and verticals. Our mission is to help businesses of all sizes scale and grow while preserving their unique identity and spirit.

Be a part of something extraordinary, where your ideas and contributions truly matter. Let’s shape the future of travel together.

About the role

Ventrata is looking for a Project Manager to join our Terminal Team and help us deliver work in a more structured, predictable, and scalable way. You will be working alongside our team of kickass developers, QA, and product minds who are changing the way tours and tickets are sold across the planet.

This is an amazing opportunity to join a rapidly growing company that is expected to expand significantly. We have a distributed/remote team, but we also have shared office spaces available in Brno and Lisbon. For this role, we would prefer a candidate in Brno who can work from the office daily to stay close to the team and hardware.

Just to be clear on how we work: our Product Managers own the what and why, Engineering owns the how, and QA owns the quality. Your mission as a Project Manager is to own the coordination, visibility, risks, dependencies, and ultimate follow-through.

Key Responsibilities

Delivery Planning & Coordination

• Work closely with Product Managers on sprint, release, and milestone planning.
• Track delivery progress, risks, blockers, dependencies, and follow-ups.
• Help keep delivery priorities, timelines, and ownership clear.
• Coordinate across Development, QA, Operations, Hardware team.
• Keep stakeholders informed about delivery status, risks, and timeline changes.

Delivery Readiness

• Work closely with Product Managers to prepare upcoming work for delivery.
• Help ensure work is sequenced, unblocked, and ready to move through delivery.

Release Coordination

• Help improve release visibility, predictability, and operational readiness.
• Coordinate release timing and rollout preparation.
• Track release blockers and post-release follow-ups.
• Ensure Support, CS, Operations, and other relevant stakeholders are prepared for release impact.
• Coordinate Elite client test updates where required.

Cross-Team Dependency Management

• Make sure blockers have clear owners and next steps.
• Escalate risks early when delivery, quality, or timelines are at risk.
• Help reduce ad hoc communication by creating clearer delivery processes.
• Support alignment when work depends on multiple teams or external client timing.

What does success look like in this role?

• Terminal delivery is predictable and transparent.
• Stakeholders receive clear and consistent delivery updates.
• Elite client test updates follow a documented process.
• Release risks are identified and mitigated early.
• Post-release issues are tracked, owned, and followed up quickly.
• Client impact from release issues is reduced through better coordination and operational readiness.

Requirements

• 5+ years of experience in delivery management, project management, or software delivery coordination
• Strong communication and stakeholder management skills.
• Experience with delivery planning, dependency tracking, and release coordination.
• Confidence working across Product, Engineering, QA, Support, Customer Success and Hardware.
• Ability to identify risks early and escalate clearly.
• Strong organizational skills and attention to detail.
• Ability to bring structure without creating unnecessary bureaucracy.

Nice to Have

• Experience working in B2B SaaS, travel technology, ticketing, payments, or retail environments.
• Experience working with hardware-integrated products.

Benefits

What can we offer?

• We are fairly informal about working hours. We want to make sure you like your job and wanna go an extra mile for us.
• Unlimited paid holiday days.
• Start-up working environment.
• WFH or work remotely.
• Team buildings and company remote office. Sounds boring? The whole team met in Spain, South Africa, Italy, Portugal, and France. We also enjoy a spontaneous beer after work or any sports activity.
• Office in Brno and Lisbon. We have two office locations: the core team is located in Brno and we have one newly opened office in Lisbon. How does working for a month from Lisbon sound? :)
• Young and passionate team.
• Refreshments and delicious coffee in the office area.
• Hardware/ remote setup package.
• Competitive salary and regular salary revaluation.
• Bonuses based on company performance.

Ready to help shape the future of travel experiences? Apply now and be part of something unforgettable.

About Ventrata

Ventrata is an enterprise ticketing platform designed for high-volume attractions, museums, observatory towers, sightseeing tours, and activity operators. Our all-in-one solution powers online, in-person, and third-party sales, and provides robust functionality for resource management, hardware integrations, and 24/7 live support.

Leading brands across diverse verticals trust Ventrata's solutions, and our focus on building long-term connections is key to mutual success. Since 2016, we have worked with many City Sightseeing operations and have teamed up with notable companies like Big Bus Tours and Historic Tours of America. Our recent partnerships, including those with English Heritage, Paradoxon, the Empire State Building, Thames Clippers, and many others established over the past two years, show strong potential to evolve into enduring, long-term relationships. These examples represent just a few of our many collaborations driving the innovation behind the 21 million tickets we sold in 2023 — a 60% increase from the previous year.

What truly sets us apart is our independence — we've been profitable since 2018, with no reliance on venture capital. This financial stability allows us to innovate and grow on our own terms.

We value collaboration and freedom ensuring that every team member has the space to take ownership, be heard, and drive real impact.