Project Manager (TalkDesk)

Project Manager – Telecom & Contact Center Migration

Location: Remote (Travel as Needed)

Duration: Contract

Overview

We are seeking an experienced Project Manager to lead critical telecommunications and contact center modernization initiatives. This individual will be responsible for managing large-scale migration projects, including the transition of multiple legacy telephony platforms to Microsoft Teams Voice (VoIP) and supporting the migration away from a primary data center environment.

The ideal candidate has experience leading enterprise-wide telecom transformations, managing complex workstreams, and driving projects from planning through execution while ensuring milestones, budgets, and deadlines are met.

Responsibilities

• Lead large-scale telecom and voice migration projects from inception through completion
• Manage the migration of legacy telephony systems to Microsoft Teams Voice (VoIP)
• Oversee Contact Center implementation and integration efforts
• Own and manage assigned project workstreams, ensuring successful delivery
• Coordinate cross-functional teams including business stakeholders, engineers, vendors, and leadership
• Develop and maintain project plans, timelines, budgets, and risk mitigation strategies
• Track project progress and provide regular status updates to leadership
• Identify project risks, dependencies, and roadblocks and drive resolution
• Ensure projects are delivered on time, within budget, and aligned with business objectives

Required Qualifications

• Experience managing TalkDesk Contact Center implementations
• Proven experience leading large-scale telecom migration projects
• Strong experience with Microsoft Teams Voice/Telephony
• Experience with VoIP technologies and voice infrastructure
• Demonstrated ability to manage multiple project workstreams simultaneously
• Strong stakeholder management and communication skills
• Experience managing project budgets, timelines, risks, and deliverables

Preferred Qualifications

• Experience with enterprise contact center modernization initiatives
• Experience supporting data center migration or infrastructure transformation projects
• PMP certification preferred
• Experience working in large enterprise environments

Top Skills

• TalkDesk Contact Center Implementation
• Telecom Migration Leadership
• Microsoft Teams Voice
• VoIP Technologies
• Enterprise Project Management

What We're Looking For

We're looking for a hands-on Project Manager who can confidently lead large-scale telecom transformation efforts, coordinate multiple stakeholders, and drive successful outcomes in a fast-paced enterprise environment. If you have experience leading voice, contact center, and Microsoft Teams migration initiatives, we want to hear from you.

This is a Contract position based out of Kansas City, MO.

The pay range for this position is $40.00 - $55.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jul 9, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.