Project Manager Support & Data Analyst

This role is responsible for supporting day-to-day platform operations, ensuring data accuracy, assisting with client support, maintaining the support backlog, and helping deliver an excellent client experience.

Working closely with the Product Manager, this position plays a key role in supporting Project UP's continued growth by ensuring client requests are handled efficiently, reporting data is accurate, and platform administration is completed to a high standard.

Key Responsibilities

• Provide first-line support for Project UP client tickets, ensuring an initial response within one business day.
• Perform first-pass data validation and report quality assurance, including verifying practice figures before client meetings.
• Complete day-to-day platform administration, including user setup, client configuration, EHR and product mapping, and onboarding activities.
• Attend client meetings and internal data review sessions, capturing meeting notes, action items, and following up where required.
• Monitor and maintain the Project UP support backlog, ensuring tickets are prioritised and actioned appropriately.
• Escalate complex technical issues, data concerns, integration decisions, and product enhancement requests to the Product Manager.
• Support reporting and business intelligence activities by maintaining accurate data and dashboards.
• Assist with documenting processes, maintaining operational records, and identifying opportunities to improve workflows.
• Work collaboratively with internal teams to support ongoing product improvements and client success.

Required Skills & Qualifications

• Experience working with reporting data and business intelligence tools such as Power BI.
• Experience performing data validation, reconciliation, or quality assurance.
• Strong administrative, organisational, and time management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable learning new software platforms and business systems.
• Relevant tertiary qualification (such as BCom Business Management or similar), completed or currently in progress.

Preferred Skills

• Experience using Freshdesk, Asana, or similar support and project management platforms.
• Exposure to SQL or reporting databases.
• Experience with SaaS platforms, onboarding, or platform administration.
• Experience working with EHR systems or healthcare technology is advantageous.
• Data analytics or business intelligence certification is beneficial but not required.

Experience

• 3–5 years' experience in administration, operations, data analysis, project coordination, client support, or a similar role.

Working Requirements

• Remote work environment with a reliable internet connection and suitable home office setup.
• Availability during core business hours with flexibility to attend client and internal meetings.
• Comfortable working across multiple systems, including support platforms, project management tools, and reporting software.