Project Manager, Innovations – People & Operations
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AI Summary
As a Project Manager, Innovations – People & Operations, you will lead the end-to-end coordination and execution of innovation testing across field offices and operational environments. This role is focused on ensuring field readiness, aligning communications and training, and driving consistent execution across test locations. You’ll serve as a key connector between field teams, stakeholders, and supporting partners to ensure programs are delivered effectively and insights can be captured for decision-making.
Day to day, you’ll…
- Coordinate the execution across test offices, participants, and workstreams to ensure consistency and alignment
- Manage test readiness including scheduling, logistics, onboarding, and participation tracking
- Serve as a primary operational contact for field teams, leaders, and stakeholders
- Execute communication plans including updates, reminders, and follow-ups to keep teams informed and aligned
- Translate innovation plans into clear, actionable guidance for field teams and participants
- Coordinate and track training delivery, onboarding, and completion across teams
- Resolve day-to-day operational issues and escalate risks to maintain execution momentum
- Maintain trackers, timelines, and status reporting to provide visibility to leadership
- Support data, reporting, and tooling alignment with analytics/IT partners
- Coordinate meetings, agendas, notes, and follow-ups across workstreams
Required Qualifications
- Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience
- Ability to work effectively in a diverse work group; ability to lead in a matrix environment and at a distance (virtually)
- Ability to work effectively in a diverse work group as a member of a team
- Ability to manage multiple stakeholders and priorities simultaneously
- Demonstrated decision making, analytical, and problem-solving skills
- Effective oral, written, and interpersonal communication skills with demonstrated effectiveness in presenting complex information to multiple organizational levels, with strong facilitation and presentation skills
- 3 years minimum related work experience
- Proficiency with Microsoft Office software and product planning tools
- Familiarity with Project Management methodologies
- Track record of establishing priorities and deadlines
Preferred Qualifications
- Experience in a consulting environment
- Familiarity with compliance (regulatory, Sarbanes-Oxley Act (SOX), etc.) and governance issues
- PMP certification, or equivalent, or completed work towards PMP certification, or equivalent
- Some tax or financial background
- Experience in field operations, retail, or multi-site environments
- Experience supporting pilot programs or test-and-learn initiatives
- Experience working cross-functionally with analytics, IT, or systems teams, retail, or multi-site environments
Why work for us
At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.
That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.
Pay Range Information
The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.
Pay Range
$62,800.00 - $94,200.00/Yr.
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