Project Manager, Implementation
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AI Summary
The Implementation Project Manager will lead new customers through the onboarding lifecycle, managing timelines, configuration, and data migration from kickoff to go-live. They will collaborate with cross-functional teams to ensure a seamless launch experience while serving as a trusted advisor to drive customer success.
About The Role
- We're seeking an Implementation Project Manager to lead new customers through a smooth, on-time onboarding onto our platform. In this role, you'll own the implementation lifecycle from kickoff through go-live and handoff, managing timelines, configuration, data migration, and training so that customers realize value quickly. You'll work closely with cross-functional teams to deliver a seamless launch experience.
What You'll Do
- Own and manage a portfolio of customer implementations, driving on-time, on-scope go-lives and a high-quality onboarding experience.
- Build strong relationships with key decision-makers and project stakeholders within the DME/HME industry.
- Develop and maintain detailed project plans, timelines, and milestones, proactively managing scope, risks, and dependencies.
- Lead kickoff calls, coordinate platform configuration, data migration, and integrations, and drive projects through go-live and post-launch handoff.
- Collaborate with Customer Success, Sales, Support, and Product teams to resolve blockers and continuously improve the implementation process.
- Analyze project and adoption data to track progress, surface risks early, and report status to customers and internal leadership.
- Serve as a trusted advisor, delivering training, best practices, and guidance that set customers up for long-term success.
- Stay up to date on industry trends in SaaS and DME/HME to anticipate implementation challenges and opportunities.
What You'll Bring
- 3+ years of experience in implementation, onboarding, or project management within a SaaS company.
- Proven ability to manage multiple concurrent implementations, with a track record of delivering projects on time and within scope.
- Strong communication and stakeholder-management skills, with the ability to align and influence stakeholders at all levels.
- Data-driven, organized mindset, comfortable using project management and CRM tools (e.g., Salesforce, HubSpot, Asana, Smartsheet) to track and report on progress.
- Ability to multitask and thrive in a fast-paced, evolving environment.
- Collaborative mindset, working cross-functionally to drive successful customer launches.
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