Project Manager (Design, Web Production & Experimentation)

Rate is one of the nation’s top retail mortgage lenders, delivering a seamless, tech-driven experience that helps customers reach their homeownership and financial goals. Founded in 2000 and based in Chicago, Rate is licensed in all 50 states and D.C. and has helped over 2 million homeowners with a wide range of loan products, competitive rates and personalized service. With 5,000+ employees across 300+ offices and 12+ subsidiaries, Rate’s Loan Officers rank among the best in the country. From purchases and refinances to tapping into equity, Rate makes financing faster, simpler and less stressful. Our technology — including Same Day Mortgage, the Rate App, FlashClose℠, MyAccount and the Language Access Program — has earned recognition from HousingWire, Scotsman Guide, NerdWallet, the Chicago Tribune and Crain’s Chicago Business. Learn more at rate.com.

Job Profile:

Job Description Summary:

Job Description:

Why Rate is the BEST Place to Work

Rate is one of the nation’s top retail mortgage lenders, delivering a seamless, tech-driven experience that helps customers reach their homeownership and financial goals. Founded in 2000 and based in Chicago, Rate is licensed in all 50 states and D.C. and has helped over 2 million homeowners with a wide range of loan products, competitive rates and personalized service. With 5,000+ employees across 300+ offices and 12+ subsidiaries, Rate’s Loan Officers rank among the best in the country. From purchases and refinances to tapping into equity, Rate makes financing faster, simpler and less stressful. Our technology — including Same Day Mortgage, the Rate App, FlashClose℠, MyAccount and the Language Access Program — has earned recognition from HousingWire, Scotsman Guide, NerdWallet, the Chicago Tribune and Crain’s Chicago Business. Learn more at rate.com.

What Makes Our Team Awesome

We are a gritty group of passionate technologists on a mission to dominate the mortgage world!

The Information Technology Team within Rate passionately and consistently puts our customers first. We are building the latest technology to help create the best mortgage experience on the planet and get your mortgage, your way, anytime, anywhere. Whether that is improving our digital mortgage platform, automating loan coordination and underwriting processes, or building out the latest marketing and customer engagement platform, we’re doing it all. We build high-performing, self-organized, cross-functional agile teams that operate with minimal hierarchy. Information Technology team members hold themselves and others accountable and live and breathe the tenets of autonomy, mastery, and purpose.

What’s the Role?

The Project Manager – Design, Web Production & Experimentation will own the operational engine behind Rate's growth and CRO program. This role reports directly to the SVP of Growth Experience & Optimization (GXO) and is responsible for managing the design, web production and testing roadmaps end to end, ensuring the team's experimentation and site initiatives are properly scoped, resourced and delivered on time.

This is a delivery and coordination role: the individual will act as the connective tissue between design, web production, engineering and the experimentation function, translating priorities into structured project plans, tracking execution against deadlines and keeping cross-functional partners aligned. It is not a strategy-owning or people-management role — it is built for someone who thrives on organization, follow-through and getting things shipped.

Responsibilities

Roadmap & Project Management:

• Own and maintain the combined design, web production and A/B testing roadmap, keeping priorities sequenced and visible to stakeholders
• Translate growth and experimentation priorities into clear project plans, timelines and resourcing needs for design and web production
• Track every project from intake through launch, flagging risks and bottlenecks before they affect delivery
• Manage the intake and prioritization process for new design and development requests
• Maintain a project management system (Jira, Asana or similar) as the single source of truth for status, owners and deadlines

Design & Web Production Coordination:

• Partner with designers to scope creative requests, gather requirements and manage revisions through to final delivery
• Coordinate with web production and development resources to schedule build work, QA and launches
• Ensure design and build work stays aligned with brand guidelines, UX standards and technical constraints
• Manage the CMS content calendar and coordinate page updates and launches with the web production team

Experimentation & Training Execution:

• Manage the test build and QA process for A/B and multivariate experiments, coordinating between design, development and the experimentation platform (Adobe Target or similar)
• Ensure experiments are built, QA'd and launched accurately and on schedule
• Track test status, timelines and dependencies across the active testing backlog
• Coordinate with analytics partners to ensure test results and documentation are captured and archived

Product Collaboration:

• Run regular status meetings with design, web production and experimentation stakeholders, surfacing blockers and next steps
• Maintain clear, proactive communication with the SVP of GXO on roadmap status, risks and delivery timelines
• Continuously refine intake, prioritization and QA processes to improve delivery speed and reduce rework
• Document workflows and maintain institutional knowledge so process doesn't live in any one person's head

Qualifications

• 3–5 years of experience in project management, production management or program coordination, ideally supporting design, web or digital marketing teams
• Proven ability to manage multiple concurrent projects and competing deadlines in a fast-paced environment
• Comfortable working directly with designers, developers and marketers, translating between creative and technical needs
• Working familiarity with A/B testing concepts and experimentation platforms (Adobe Target, Optimizely or similar) a plus, not required
• Strong organizational skills and fluency with project management tools such as Jira, Asana, Workfront or similar
• Excellent written and verbal communication skills, with the ability to keep stakeholders aligned without heavy oversight
• A bias toward action, ownership and getting things done — you close loops rather than leaving them open
• Experience in Mortgage, FinTech or another high-volume digital environment preferred but not required

Preferred Education & Experience

• Bachelor's degree in Business, Marketing, Communications or related field preferred
• Familiarity with Agile or similar project management methodologies
• Working knowledge of basic web/CMS concepts (ContentStack or similar headless CMS) a plus
• Experience leveraging AI-powered tools to accelerate documentation, scheduling and status reporting a plus

Other Useful Details

Employee Type: Full-Time

Pay Range: annual pay + bonus and/or commissions

Location: Remote

Rate Companies is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other any other protected characteristic. #LI-Remote

The company offers a comprehensive benefits program to eligible employees, including eligibility to participate in a company-sponsored 401(k); vacation benefits; eligibility for medical, dental, vision, and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; critical care insurance; personal accidental insurance; commuter benefits; pet insurance; certain time off and leave of absence benefits;  well-being benefits (e.g., employee assistance program); and other supplemental benefits (e.g. legal planning assistance; identity theft protection; pet insurance; wellness resources). 

Please click this link to learn more about our benefit offerings for Washington State: https://www.rate.com/careers/open-positions/disclosures

Additional Job Description Summary:

Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.

The company offers a comprehensive benefits program to eligible employees, including eligibility to participate in a company-sponsored 401(k); vacation benefits; eligibility for medical, dental, vision, and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; critical care insurance; personal accidental insurance; commuter benefits; pet insurance; certain time off and leave of absence benefits; well-being benefits (e.g., employee assistance program); and other supplemental benefits (e.g. legal planning assistance; identity theft protection; pet insurance; wellness resources).

Please click this link to learn more about our benefit offerings for Washington State: Benefit Offerings for Washington State