Project Manager, Customer Integration & Launch

Project Manager, Customer Integration & Launch

The Project Manager, Customer Integration & Launch is responsible for independently leading and managing the end-to-end customer integration, onboarding, and launch process for the TruX platform. This role serves as the primary customer contact and has authority to establish implementation strategies, evaluate technical requirements, determine appropriate solutions, and direct cross-functional activities to ensure successful customer launches. The position applies advanced technical knowledge and innovative problem-solving to address complex implementation challenges, leverage AI and emerging technologies, and establish scalable processes that improve customer experience, operational efficiency, and business performance.

Essential Functions:

• Own and independently direct the end-to-end customer integration and launch process, including kickoff, requirements gathering, technical discovery, solution definition, specifications, build coordination, testing, validation, launch, and handoff. Establish implementation approaches, priorities, milestones, and execution strategies to achieve successful customer outcomes.

• Serve as the primary customer contact throughout implementation by facilitating strategic working sessions, establishing expectations, advising customers on implementation requirements and solutions, and maintaining strong customer relationships and confidence.

• Evaluate and translate complex customer business and technical requirements into functional specifications, technical requirements, workflows, and acceptance criteria. Provide direction and guidance to product and engineering teams regarding integrations involving APIs, webhooks, data feeds, file-based data exchange, relational databases, and other technical solutions.

• Lead cross-functional implementation activities with product, engineering, and customer stakeholders to evaluate technical solutions, make implementation decisions, resolve complex challenges, and ensure alignment with business and customer requirements. Independently manage project timelines, risks, dependencies, and priorities, adjusting implementation strategies as needed and communicating progress and recommended actions to customers and leadership.

• Evaluate, recommend, and implement opportunities to leverage AI tools, automation, and emerging technologies to improve requirements analysis, technical documentation, implementation efficiency, testing, and quality assurance. Advise customers on AI-enabled capabilities and innovative approaches that support their business workflows.

• Identify, evaluate, and lead continuous improvement initiatives that enhance implementation strategies, technical integration practices, customer adoption, and operational effectiveness. Develop innovative solutions to address recurring challenges and improve the overall customer launch experience.

• Establish, develop, and continuously optimize standardized implementation methodologies, technical documentation, onboarding frameworks, and scalable launch playbooks. Use insights and lessons learned from customer implementations to establish best practices, improve consistency, and support the organization's continued growth.

Qualifications

• 1+ years of experience in project management, customer implementation, customer onboarding, solutions delivery, technical project management, or a related field. Experience working directly with external customers is preferred.

• Bachelor's degree in business, information technology, computer science, project management, or a related field preferred; equivalent combination of education and relevant experience may be considered.

• Working knowledge of APIs, webhooks, data feeds, file-based data exchange, and relational databases, with the ability to interpret data schemas and technical documentation.

• Hands-on experience using AI tools such as Claude, ChatGPT, Microsoft Copilot, or similar platforms to support productivity, analysis, documentation, and problem-solving.

• Experience coordinating projects, gathering requirements, managing timelines, and collaborating with cross-functional teams.

• Retail, consumer packaged goods (CPG), merchandising, planogram, or space-planning experience preferred. Exposure to platforms such as Blue Yonder/JDA or Nielsen Spaceman is a plus.

• Basic SQL or Python knowledge preferred.

Knowledge, Skills, and Abilities

• Strong technical aptitude and the ability to evaluate business requirements, technical challenges, integration options, and potential solutions.

• Strong organizational and project management skills, with the ability to lead projects, establish priorities, and manage complex timelines and deliverables.

• Excellent written and verbal communication skills, with the ability to translate complex business and technical concepts into clear, actionable information for customers, leadership, and technical teams.

• Strong customer relationship and stakeholder-management skills, with the ability to build trust, influence decisions, manage expectations, and lead implementation discussions.

• Demonstrated critical-thinking and decision-making abilities 

• Working understanding of technical integrations, data structures, APIs, webhooks, and related technologies. 

• Innovative mindset with the ability to evaluate and apply AI, automation, and emerging technologies to solve business challenges and improve operational performance.

• Ability to collaborate effectively with customers, product, engineering, and leadership while taking ownership of outcomes in a fast-paced, evolving environment.

Physical Demands 

• Ability to sit or stand for extended periods while working at a computer. 

Work Environment

• Primarily remote with travel to retailer headquarters and store locations. 

Equal Employment Opportunity Statement 

TruX Retail Partner is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, pregnancy, or any other status protected by federal, state or local law.

Disclaimer 

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Management reserves the right to modify, add, or remove duties at any time in accordance with business needs. Nothing in this job description should be interpreted as creating an employment contract. Employment is at-will, where permitted by law.