Manage contents restoration projects from assignment through closeout, coordinating schedules, crews, equipment, documentation, quality checks, and pack-back delivery. Communicate with customers, technicians, adjusters, and restoration partners while ensuring work is completed safely, accurately, and to customer satisfaction.
Benefits:
Company parties
Competitive salary
Flexible schedule
Free uniforms
Paid time off
Project & Job Management
Manage assigned packout, contents cleaning, storage, & pack-back projects from start to finish.
Review new assignments and ensure job information is complete before work begins.
Coordinate scheduling, crew assignments, equipment, supplies, and transportation.
Maintain accurate project timelines and communicate schedule changes promptly.
Monitor jobs for completion, quality, and customer satisfaction.
Identify issues or delays early and communicate them to management.
Customer Communication
Serve as a primary point of contact for customers throughout the project.
Communicate professionally and compassionately with customers experiencing fire, water, mold, or other property losses.
Explain the contents restoration process and set appropriate expectations.
Address customer questions and concerns promptly.
Provide regular updates throughout the project.
Adjuster & Restoration Partner Communication
Communicate with insurance adjusters, restoration companies, property managers, and other project partners.
Provide updates regarding project status, scheduling, and progress.
Assist with obtaining approvals when additional work or services are required.
Maintain strong working relationships with referral partners.
Communicate any changes or concerns to the appropriate member of management.
Crew Leadership & Daily Direction
Conduct morning job meetings.
Ensure technicians understand the day's priorities, scope of work, and expectations.
Assign daily tasks and monitor progress.
Provide direction and coaching to technicians while maintaining a positive, respectful work environment.
Ensure employees are following Blue Kangaroo PACKOUTZ procedures and safety requirements.
Communicate staffing needs or employee concerns to the General Manager.
iCAT & Documentation
Ensure contents are properly documented and inventoried in iCAT.
Review job documentation for accuracy and completeness.
Ensure barcodes, room assignments, descriptions, photos, & status codes are entered correctly.
Monitor vaults and inventory throughout the cleaning, storage, and pack-back process.
Ensure jobs are properly updated and documented before moving to the next phase.
Pack-Back & Quality Control
Coordinate pack-back scheduling and preparation.
Ensure contents are cleaned, inventoried, approved for delivery, and properly staged.
Ensure technicians are following pack-back procedures.
Conduct or coordinate quality-control checks before items leave the warehouse.
Ensure customers receive their belongings in an organized and professional manner.
Job Closeout
Confirm all work has been completed.
Ensure documentation and inventory are complete.
Communicate completion with the customer, adjuster, & restoration partner as appropriate.
Assist with final billing documentation and outstanding items.
Follow up on outstanding customer or project needs.
Help obtain customer reviews and feedback after successful completion.
Qualifications
High school diploma or equivalent required
IICRC Certifications Required:
Fire & Smoke Restoration Technician (FSRT)
Odor Control Technician (OCT)
Contents Processing Technician (CPT)
Minimum of 2+ years of experience in contents restoration, mitigation, or related field work
Demonstrated ability to lead and train technicians in the field
Valid driver’s license with acceptable driving record
Ability to safely operate company vehicles, tools, and specialized cleaning equipment
Strong communication and documentation skills
Ability to lift and carry up to 50 lbs and work in physically demanding environments
Ability to work flexible hours, including emergency response and after-hours as needed
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·
Marketing Manager
★★★★★
Verified
