Project Manager

Duties and Responsibilities

The Project Manager is responsible for overseeing all aspects of various cases and ensuring the successful completion of projects. The Project Manager’s success is dependent on establishing collaborative relationships with external and internal stakeholders who will contribute to each project’s success. These stakeholders include lawyers and IT professionals at law firm clients, vendors and business partners involved in project delivery, and colleagues around the US who comprise a virtual project team. The successful candidate is motivated to succeed and has a passion to excel. The candidate must be comfortable working remotely for a preeminent organization serving a wide range of international clients. We expect our team members to pursue operational excellence and to consistently demonstrate the highest level of professionalism.  The Project Manager will have visibility and collaborate regularly across multiple levels with colleagues in Operations and Executive ranks. This position reports directly to the Senior Project Manager.

Independently manage multiple assigned cases, often simultaneously:

• Oversee case set-up and coordinate with colleagues to deliver case websites, and traditional and social media campaigns
• Prepare and maintain comprehensive project documentation, including timely status reports to clients and executive management, upcoming deadlines, status of delegated tasks, achievement of milestones, and more
• Manage the client relationship by communicating effectively, setting reasonable expectations, and meeting all necessary deadlines
• Leads claimant communication and claim review processes
• Coordinate and collaborate with internal colleagues and vendors and business partners in the flawless execution of projects
• Demonstrate a full and deep understanding of each case by reviewing litigation plans and notice & administration plans
• Participate in and coordinate with others to process, deduplicate, normalize, optimize, and analyze large amounts of data, and prepare and distribute reports
• Establish and execute adjudication policies and procedures to ensure proper payment of claims and placement in appropriate program
• Identify and resolve problems resulting from claims adjudication.
• Oversee the preparation of client invoices, reviewing each to ensure compliance with project budgets
• Ensure the protection of claimant personal identifiable information and other confidential information in compliance with US standards
• Maintain a high level of customer service and responsiveness to clients and positively represent the organization
• Continually work toward strengthening industry knowledge and all relevant applications
• Communicate regularly and effectively with all colleagues
• Adhere to all business processes while performing tasks
• Able to take on new tasks and responsibilities as needed
• Perform other work-related duties as assigned by management
• Follow all company rules, policies and practices as contained in the Employee Handbook or as outlined by the company’s CEO/senior management;
• Excellent attention to detail
• Practices time management regularly
• Must be an independent worker

Qualifications

The essential qualifications include, but are not limited to the following:

Education and Experience: 

• 3+ years of class action experience is highly desirable.  Project management experience is required

• Bachelor’s degree or equivalent experience is required.
  
  

• Financial, insurance, or legal industry experience
• Experience managing client relationships
• Basic understanding of web development
• Strong ability to analyze, model, and interpret data
• Demonstrated track record of accomplishments

• Exhibit an organized approach and superior attention to details
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Demonstrate a high degree of productivity while handling multiple tasks simultaneously 
• Excellent written and verbal communication skills
• Ability to be flexible, to adapt, and to act quickly when priorities change
• Project a positive, professional image toward clients, vendors, business partners, and colleagues in all interactions and situations
• Strong problem diagnosis and creative problem-solving skills
• Maintain the highest level of confidentiality and discretion
• Problem analysis and problem resolution at both a strategic and functional level
• Excellent computer skills including all MS Office applications (Word, Excel, Outlook, PowerPoint) required skills including all MS Office applications. (Word, Excel, Outlook, PowerPoint) required
• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future 

Traveling

On occasion, the Project Manager may travel to another company location, or a company sponsored event. The Project Manager may also from time to time be asked to meet with current and prospective clients on behalf of the company.

Physical and Mental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. Sitting for extended periods is common. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

This position requires the ability to analyze many variables and choose the most effective course of action at any given point in time. You must be able to handle multiple tasks and diverse work problems daily. You must be able to handle stressful situations and interact with various types of customers, while also prioritizing your workload.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.