Project Coordinator, eCOA

Join Clario, a part of Thermo Fisher Scientific and help deliver innovative electronic Clinical Outcome Assessment (eCOA) solutions that support clinical trials around the world. As a Project Coordinator within our eCOA team, you will play an important role in supporting study execution from startup through closeout, partnering closely with Project Managers and cross-functional teams to ensure operational excellence, timely deliverables, and exceptional customer service. This role offers a great opportunity to develop project management expertise while contributing to technology-enabled clinical research that helps bring life-changing therapies to patients faster.

What We Offer

• Competitive pay and incentives.
• Provident fund and medical insurance.
• Engaging employee programs and local events.
• Modern office spaces and remote work flexibility.

What You'll Be Doing

• Support Project Managers throughout the planning, setup, monitoring, and closeout phases of eCOA studies and programs.
• Assist with study database setup, configuration tracking, and study maintenance activities.
• Prepare, maintain, and organize study documentation and project records throughout the study lifecycle.
• Coordinate device distribution, inventory tracking, reconciliation, and shipment activities to support clinical trial requirements.
• Create, update, and distribute study reports, project status updates, meeting materials, and project communications.
• Support the archival of study documentation and records in accordance with company procedures and regulatory requirements.
• Coordinate Project Assurance meetings, prepare meeting agendas, document meeting minutes, and track action items through completion.
• Support study scope change activities through documentation updates and maintenance of project records and databases.
• Assist with financial activities including invoice reconciliation follow-up, reporting support, and study forecasting activities.
• Facilitate issue management by documenting, tracking, and monitoring project issues to support timely resolution of customer concerns and escalations.
• Monitor project tasks and deliverables to help ensure study milestones, timelines, and commitments are achieved.
• Respond to customer inquiries and participate in sponsor meetings, conference calls, and project discussions as requested by the Project Manager.
• Take ownership of assigned project activities and independently manage specific study deliverables when appropriate.
• Ensure timely completion of required training, documentation, and compliance activities.
• Support process improvement initiatives and contribute to departmental goals and operational excellence.

What We Look For

• Bachelor's degree preferred, or equivalent combination of education and relevant industry experience.
• 1 to 3 years of experience within pharmaceutical, biotechnology, healthcare, clinical research, life sciences, eClinical technology, or related industries.
• Understanding of the drug development process and clinical trial environment.
• Experience supporting technology-enabled clinical trials, eCOA, ePRO, eConsent, RTSM/IRT, or related eClinical solutions is preferred.
• Strong organizational, planning, prioritization, and multitasking skills.
• Excellent interpersonal and relationship-building skills with the ability to collaborate effectively across functions and geographies.
• Strong verbal and written communication skills, including the ability to communicate effectively in English.
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, Outlook, and Teams.
• High attention to detail with demonstrated responsiveness to inquiries, requests, and project deadlines.
• Strong time management skills and the ability to manage competing priorities in a fast-paced environment.
• Customer-focused mindset with a commitment to delivering high-quality service and operational support.
• Ability to work independently while contributing effectively within a collaborative global team environment.

At Clario, a part of Thermo Fisher Scientific, our purpose is to transform lives by unlocking better evidence. It’s a cause that unites and inspires us. It’s why we come to work and how we empower our people to make a positive impact every day. Whether you're advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life-changing therapies to patients faster.

The duties and responsibilities listed in this job description represent the major responsibilities of the position.  Other duties and responsibilities may be assigned, as required.  Clario reserves the right to amend or change this job description to meet the needs of Clario.  This job description and any attachments do not constitute or represent a contract.

The Department Head has the discretion to hire personnel with a combination of experience and education, which may vary from the above listed qualifications.