Project Coordinator, Certification Programs

Overview

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

The American Heart Association has an excellent opportunity for a Project Coordinator in our Certification team within the Quality Outcomes Research and Analytics (QORA) department. This position can be home-based.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs.

Responsibilities

The Project Coordinator supports the successful delivery of healthcare certification programs through project coordination, operational support, and program administration. This role works closely with internal teams, healthcare organizations, volunteers, and external partners to coordinate activities, maintain program resources, support program events, and ensure a high-quality customer experience.

• Provides a wide variety of skilled logistical, administrative, clerical and data management support ensuring all programs run efficiently. Ensure a high quality of service is provided to all staff, volunteers, and other external and internal customers.
• Coordinate and monitor certification program activities, projects, and operational processes.
• Support communications and provide customer service to healthcare organizations, volunteers for participation, and stakeholders.
• Assist with webinars, meetings, conferences, and other events.
• Maintain program records, documentation, and reporting systems.
• Utilize vendor and/or internal systems for sales, finance and awards efficiently and competently to complete duties/projects.
• Support volunteer committees and cross-functional teams to achieve program goals.
• Identify and support process improvements that enhance program effectiveness and customer experience.

Qualifications

• High School diploma or equivalent. Some college or BA in Communications, Business, Marketing or related areas is a plus.
• Minimum three (3) years of experience in project coordination, program administration, or operations support.
• Effective interpersonal skills with demonstrated ability to develop collaborative working relationships internally and externally.
• Ability to coordinate and manage multiple projects from beginning to end, simultaneously, without supervision.
• Strong attention to detail.
• Proficiency in Microsoft Office applications. Intermediate skills in using AI tools such as Co-Pilot.
• Strong organizational, communication, and customer service skills.
• Ability to prioritize work assignments, be flexible in scheduling tasks, and manage time effectively.
• Good written and verbal communication skills, including those needed in writing, editing, and interacting by telephone and in meetings.

Compensation & Benefits

The expected pay range will be $45,000 to $55,000. Pay is commensurate with experience; geographic differentials to the pay range may apply. The American Heart Association reserves the right to pay more or less than the posted range. The American Heart Association invests in its people. Here are the main components of total rewards package. Visit Rewards & Benefits to see more details.

• Compensation – Our goal is to ensure you have a competitive base salary.  That’s why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition – You are rewarded for achieving success through annual salary planning and incentive programs; eligibility for an incentive program is based on the type of position.  
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution.  As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program.  Heart U is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees.  The number of days will increase based on seniority level.  You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
• Tuition Assistance - We support the career development of all employees.  This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the Association will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.

At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities.This position not a match with your skills?  Click here to see other opportunities.

In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.

EOE/Protected Veterans/Persons with Disabilities