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The coordinator manages daily design department workflows, including processing design requests, billing, and facilitating project quotes. They also troubleshoot artwork technical issues and interact with customers to provide recommendations and upsell design services.
Why Join Us
Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly.
Responsibilities:
Responsible for the coordinating the daily workflow within the Design Services department. They are responsible for reviewing, and processing design requests, entering work into the design department’s work queue, and processing billing for design work. This includes providing customer service, pricing/preparing quotes and technical know-how for customers to help enter and facilitate design projects.
Evaluates the technical requirements of artwork coming into the department. Analyzes and processes internal reports for daily team workload, personal production sheets and external reports. Enforces policy for images usage, fonts and stock photos.
Troubleshoots artwork issues, including: DPI, Color mode, fonts, sizing, layout and image quality. Processes basic artwork requests in Adobe suite of software programs.
Understands and directs customers on internal manufacturing and vendor print restrictions and requirements. Interacts with customers using a sales consultant mindset and makes recommendations that “upsell” the design team’s abilities.
Follows up with open orders, incomplete projects and out of date projects
Basic Qualifications:
HS/GED or equivalent with 4 years experience/training in Graphic Design/Printing/Art/Computers
Demonstrated capability in resolving customer escalations under general supervision using company policies and procedures
Basic knowledge of Adobe Illustrator, Photoshop and InDesign
Knowledge of Microsoft Word, Excel and Outlook
Preferred Qualifications:
Experience Adobe Workfront
Proficient with systems
Product knowledge and understanding of customer service policies and procedures
Strong analytical and organizational skills
Excellent verbal communication skills
Basic mathematical skills
Additional Basic Qualifications:
Must be 18 years of age or older
Compensation
The compensation range for this position is $26.00 - $28.00 hourly. • This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.Benefits
In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:
Healthcare (Medical, Dental, Vision)
Paid Time Off, Volunteer Time Off, and Holidays
Employer-Matched Retirement Plan
Employee Stock Purchase Plan
Short-Term and Long-Term Disability
Infertility Treatment, Adoption and Surrogacy Assistance
Tuition Reimbursement
These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.
Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.
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