Program & Services Intake Coordinator

Description

Remote: Florida

Job Purpose & Overview The Program & Services Intake Coordinator serves as the central point of coordination for program and service inquiries, referrals, and intake activities. This part-time, remote position manages a centralized intake process that helps autistic individuals, families, caregivers, guardians, referral sources, and community partners access clear, accessible, and timely information about available programs and services. The Intake Coordinator gathers and documents intake information, supports the enrollment processes, maintains intake records and tracking systems, and supports cross-departmental communication. Working closely with the program team, this role helps ensure inquiries and referrals are accurately documented, routed, tracked, and followed through, supporting timely access to programs and a consistent intake experience across the organization.

Roles & Responsibilities

Intake Coordination

• Serve as the main point of contact for people seeking information or support from Els for Autism programs and services.
• Gather required information and guide each intake request from first contact through a clear handoff to the appropriate program team.
• Document intake activities accurately, track next steps, and follow up in a timely manner.
• Coordinate with program teams so information is shared clearly and people understand what to expect next.
• Use respectful, person-centered communication that is clear, flexible, and responsive to different communication and support needs.
• Protect confidential information and follow organizational privacy requirements.
• Complete other related duties that support organizational operations and the mission of Els for Autism

Individual & Caregiver Intake Support

• ·Collect required intake information and documents using CentralReach or other designated systems.
• Help individuals and families understand requirements, timelines, missing information, and next steps.
• Keep records organized and provide program teams with complete, accurate information for review or enrollment.

Program & Service Coordination

• Maintain current knowledge of Els for Autism programs, availability, eligibility guidelines, and enrollment steps.
• Gather and document intake information, including program interest, support needs, and eligibility requirements, to support appropriate referral intake view, and enrollment processes
• Coordinate with program teams and confirm handoffs so intake information and next steps are clear.

Data Management & Systems Administration

• Maintain complete, accurate, and timely intake records in designated systems.
• Prepare reports on inquiry volume, response times, enrollment, and service needs.
• Monitor inquiry, referral, and intake trends to help to identify service needs, improve intake processes, and support program planning across the organization.

Work Environment & Physical Requirements

• This is a remote position that requires reliable internet access and a workspace suitable for confidential work.
• The role involves regular computer use and communication by phone, video, and email, as well as managing multiple priorities.
• Confidential information must be handled in accordance with organizational policies.
• Reasonable accommodations may be provided to support qualified individuals to perform the essential functions of the position.

Requirements

Required

• At least two years of relevant experience in a nonprofit, healthcare, education, human services, disability services, or community-based organization involving intake coordination, enrollment operations, program administration, case management, or a related function, with knowledge of autism services, community resources, and intake, referral, or enrollment processes.
• Fluency in English and Spanish, including the ability to communicate professionally in both spoken and written formats.
• Strong organizational and time-management skills, with the ability to manage multiple inquiries, priorities, deadlines, and follow-up activities simultaneously.
• Excellent written and verbal communication skills and the ability to communicate effectively and accessibly with individuals who have diverse communication styles, support needs, and accessibility preferences.
• Commitment to providing respectful, responsive, person-centered support to autistic individuals, families, caregivers, guardians, providers, and community partners.
• Strong attention to detail and the ability to maintain accurate records and handle sensitive and confidential information with professionalism and discretion.
• Proficiency with Microsoft Office and experience using EMRs, CRM systems, databases, project management platforms, or similar record-management systems.
• Ability to learn and adapt to new technology platforms, systems, and organizational processes.
• Demonstrated ability to collaborate effectively across departments and with diverse stakeholders while exercising sound judgment when gathering information, routing inquiries, and determining appropriate next steps.

Preferred Qualifications

•  Associates degree in Business Administration, Healthcare Administration, Human Services, or a related field; equivalent professional experience may be considered
• Experience supporting autistic individuals, individuals with disabilities, caregivers, families, or support networks in healthcare, education, human services, or community-based settings.
• Experience generating reports, tracking data, and using information to identify trends, support decision-making, and improve service delivery.
• Experience coordinating intake, referrals, enrollment activities, or cross-program support processes across multiple programs, departments, or stakeholders.

 Additional Requirements

•  Level 2 Background Clearance 
• Complete Els for Autism Foundation required staff training
• Must be available to work within Els for Autism operational hours and organizational needs, including occasional mornings, evenings, weekends, holidays, camps, community events, and other organizational activities.
• Must adhere to ethical standards and maintain confidentiality requirements, including HIPAA compliance.

Rate of Pay: $24.00 - $27.00 per hour