The Program Operations Coordinator will manage project governance, track AI initiatives, and maintain team backlogs using tools like Jira and Microsoft. They will also facilitate cross-functional communication, prepare status reports for leadership, and implement process improvements to increase operational efficiency.
Key Responsibilities
Program & Project Governance: Partner with the CAIO leadership and technical leads to track ongoing AI initiatives, literacy efforts, research spikes, and client-facing deliverables from conception to completion.
Workflow & Operations Management: Maintain and optimize team boards, backlogs, and milestone trackers (primarily using Microsoft (Teams, Planner, Sharepoint), and Jira) to ensure transparent progress, clear ownership, and timely delivery.
Cross-Functional Coordination: Facilitate day-to-day synchronization for a wide range of stakeholders, removing roadblocks and keeping communication channels open.
Data-Driven Reporting: Gather metrics, synthesize project health indicators, and prepare concise status updates, executive summaries, and meeting readouts for leadership.
Process Improvement: Identify operational bottlenecks and implement lightweight solutions to optimize efficiency.
Meeting & Artifact Facilitation: Drive meetings and ensuring action items are captured and followed through.
What You Bring (Qualifications)
Experience: 1–4 years of professional experience in program operations, project management, business analysis, or a technical operating environment.
Technical Familiarity: Hands-on experience with agile project management tools—specifically Jira and Microsoft —to track workflows, epics, and tasks.
Problem-Solving Mindset: A natural inclination to look at a messy process and figure out how to make it smoother, faster, and more efficient.
Communication Skills: Exceptional written and verbal communication abilities; comfortable distilling complex technical updates into clear insights for leadership and stakeholders.
Adaptability: Thrives in a fast-paced, high-growth startup environment where priorities can shift alongside emerging technology trends.
Mission Alignment: A genuine enthusiasm for artificial intelligence, emerging tech, and supporting impactful federal or enterprise missions.
Preferred Qualifications
Experience supporting technical teams (Software Engineering, Data Science, or AI/ML).
Familiarity with federal contracting environments or SDVOSB operations.
Basic data analysis skills (Excel, Google Workspace, or lightweight BI dashboards).
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