Program Manager- Technical

About the Position

At Thryv, we’re a team that lives by teamwork. However, it’s not the work that drives us, it’s the respect, trust, and care for each other that defines us as a team. We’re a diverse community of trendsetters who do our best work in a fun, relaxed environment. Technology never stops evolving and neither do we. We’re always looking for the best and brightest team players to join us.

This role is responsible for maintaining end-to-end visibility across the technology and business applications portfolio, ensuring accurate project status, timelines, and dependencies are tracked and reported to leadership at all times. The Program Manager owns the portfolio-level reporting infrastructure that enables leadership to make informed prioritization and sequencing decisions across all active programs.

Responsibilities

• Maintains comprehensive, real-time visibility into all active projects across the technology and business applications portfolio, ensuring status, timelines, and dependencies are accurate and current.
• Tracks progress against projected timelines for all in-flight projects, identifies schedule slippage risk early, and drives corrective action with engineering and technical leads.
• Maps cross-project and cross-team technical dependencies within portfolio management tooling to identify sequencing conflicts, resource contention, and delivery bottlenecks before they impact program outcomes.
• Establishes and maintains a consistent portfolio-level reporting cadence, producing dashboards and status updates that provide leadership with a clear, accurate picture of overall portfolio health.
• Translates scope and requirements as defined by engineering leads, technical leads, and product and systems stakeholders into actionable execution plans, sequencing, and tracking within program management tooling.
• Identifies schedule, resourcing, and technical delivery risks across the portfolio and escalates and drives resolution in coordination with leadership.
• Orchestrates prioritization and sequencing conversations across multiple concurrent initiatives, ensuring the portfolio reflects current business priorities and technical realities.

Who We’re Looking For

• Bachelor's degree (or international equivalent) or equivalent experience, required
• Project Management Professional (PMP) certification, or equivalent program management certification, preferred.
• 2+ years of related experience, required.
• 5+ years of related experience, preferred.
• Proven proficiency in portfolio and program management methodologies, including dependency mapping, risk identification, and execution tracking across concurrent initiatives.
• Ability to translate complex technical scope into structured execution plans and sequencing frameworks without ownership of the underlying technical decisions.
• Working knowledge of portfolio management and project tracking tooling, including dependency mapping and status reporting capabilities.
• Knowledge of agile and iterative delivery frameworks sufficient to interpret sprint-level execution data, identify delivery variance, and facilitate informed sequencing decisions with engineering teams.
• Sufficient technical fluency to understand software development concepts, interpret engineering performance metrics, and engage credibly with engineering and technical leads on delivery risks and constraints.
• Skilled in identifying and escalating delivery risks with appropriate urgency, providing supporting documentation that enables timely leadership decisions.
• Effective at facilitating prioritization and sequencing discussions across cross-functional stakeholders, balancing competing timelines and technical constraints.
• Demonstrated ability to drive alignment and corrective action across engineering and technical stakeholders without direct authority, sustaining momentum across a high-volume concurrent portfolio.
• Ability to travel less than 5% of the time.
• Must be 18 years of age or older.
• Must successfully complete pre-employment screening process, as required.
• Must successfully complete any required training or orientation courses, as needed.

What We Offer

Life requires balance, so we provide benefits around health and wellness, continued education, and work/life balance to help you live your best life when you’re working…and when you’re not.

• Work from anywhere – Thryv is a Remote First company!
• Competitive medical, dental, and vision plans, plus a wellness program with added incentives
• 401(k) savings plan with company match and employee stock purchase plan
• Continuing education benefits with tuition assistance programs
• One week of paid time off at the end of the year, in addition to our standard paid time off policy.

Who We Are

At Thryv, we’re a team fiercely devoted to the success of local businesses. We’ve been around for over 100 years, always with one goal in mind — helping small businesses compete, win, and succeed. We provide the technology, software and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful.

We support businesses across the U.S. and our team members are located across the country, and internationally.  We operate as a work from anywhere company and believe this allows us to be more productive.

Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable paving the way for our company success and our legacy. All of this helps us deliver results for our clients and creates success for our employees. At Thryv, making a positive impact within our team and in our local community is the reason we get out of bed every morning.

Thryv Core Values:

• Client Devoted – Be humble with a servant mentality. Understand the uniqueness of each interaction while being flexible, knowledgeable, and genuine.
• Under Promise, Over Deliver – Deliver expectations and exceed them, have accountability, listen, and understand the ask.
• Act Like You Own the Place – Taking ownership and accountability in your day-to-day decisions empowers you to act like you own the place.
• Invest in our People – Hire people that are aligned with Thryv’s core values. Provide learning opportunities to enable all of us to adapt, belong, and create a lifelong career.
• DONE3 – Define what you say (Done), Do what you say (Done), Follow up and ensure completion (Done).
• Making $$ is a Byproduct of Helping People – Always be devoted to people, act with integrity.
• Think Long Term, Act with Passion & Integrity – Focus on making every interaction exceptional. Bring enthusiasm and devotion to every act.  This includes doing the right thing, even when no one is looking.  Think five years out or think for the long play.

Find out more at corporate.thryv.com/careers/

Belonging at Thryv

We believe in a work environment where all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization’s success. We want our employees to feel a part of something big and we encourage the sharing of ideas and collaboration across the organization. 

We strive to ensure our work environment reflects diversity, fairness, and meritocracy. We believe all employees should have the opportunity to perform effectively in their position. We value every employee and the authenticity they bring to their role and to the organization. As a result, our employee policies and internal practices focus on ability and merit as the standards for success.

Requisition Detail and Process

This information indicates the general nature and level of work performed by employees in this job. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

The final job level offered may vary based on the applicant’s competencies and qualifications such as experience and education, and other job-related reasons.

Pay Transparency

The base salary for this position is $84k to $112k USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

Our Commitment to Equal Opportunity

Thryv is proud to provide equal employment opportunities to all employees and applicants, without regard to gender, color, race, religion, sexual orientation, national origin, citizenship, age, disability, veteran status, pregnancy, genetic information, or any characteristic protected by law. Thryv is committed to provide equal employment opportunities throughout the employment relationship including recruitment, hiring, discharge, compensation, benefits, discipline, development, and advancement or other aspects of employment.

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