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Program Manager

We are looking for a Program Manager to help us support our continued growth. Program Managers are responsible for overseeing the planning, execution, and successful delivery of Salesforce implementations at an enterprise, multi-million dollar scale. They are responsible for aligning the implementation strategy with the company’s business objectives and ensuring successful adoption of Salesforce solutions across various departments. Key responsibilities include project planning, resource allocation, stakeholder management, risk mitigation, and ensuring projects are completed within scope, budget, and timeline.

Responsibilities

Partner with Coastal Leadership on Client relationship with Key Stakeholders and Steering Committee Members.
Lead multiple work streams in a multi-cloud environment
Establish engagement and operating model with various stakeholders
Provide necessary project updates to various stakeholders at various forums
Provide strategic direction to expand Coastal Cloud’s footprint at 1-2 clients/programs
Serve as relationship owner for assigned client/program
Works in partnership with Engagement Managers and Directors within the team to identify potential escalation points and address them
Provide real time mentorship to program team members, and other Project Managers
Drive forecast accuracy across their programs
Establish project delivery plan and track progress & milestones
Proactively identify and manage issues/risks to the project delivery
Manage project dependencies, represent project in various cross-project forum
Help team with estimations techniques, sprint planning, and tracking
Drive decisions around priorities with client and internal teams
Highly involved in the development of Project Delivery CoE Best Practices

Required Skills, Education and Experience

3+ years of experience working as Program Manager or in an enterprise project environment leading large technology implementations.
SAFe Agilist or Scrum Master certification required
10+ years of PMO experience
5+ years of consulting experience
Competent to manage $2M+ programs annually
Proficient in maintaining key relationships with the client
Leads internal and client teams across the program, drives key decisions, provides thoughtful leadership to client, drives & maintains key metrics across program (Forecast accuracy, Profitability, etc) towards successful completion of the program
Experience with Salesforce project implementation
Expertise in using project management tools like Smartsheets, Lucid charts, Google Apps, MS Office etc
Experience managing 10+ team members, including Project Managers
Technical background in software development, testing, and automation
Experience with DevOps, CI/CD and Quality Control Processes
Ability to help identify roadmap items and collaborate with Engagement Manager/Director to develop a plan of action
Assist Engagement Manager/Director in the development of scopes of work and other contract-related documents to drive relationship success
Excellent troubleshooting and problem-solving skills
Excellent collaboration and risk management skills
Excellent written and verbal communication
Experience holding Project Team(s) accountable for following company and SLDC procedures, processes, and utilizing tools
Ability to onboard and work on different project management tools
Must have full-time permanent US work authorization

Additional Requirements

Substantial industry or vertical experience
Bachelor’s Degree preferred, or equivalent experience
Salesforce technical certification in Salesforce (Admin certified) Preferred
Ability to travel, as needed
CSM, Agile or PMP certifications nice to have

Why Coastal, and what we offer:

Flexible working hours with an emphasis on a life-work balance (in that order!)
Remote flexible work; plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA & Lexington, KY; travel as required to client locations
Unlimited Paid Time Off (RTO), 401K with Company Match, and Medical, Vision, & Dental coverage
Competitive quarterly bonus opportunities
Continuing education and certification reimbursements, specifically within the Salesforce and Snowflake ecosystems; plus occasional in-house competitions with spot bonuses
A flexible and fun team culture! We value transparency, support, flexibility, growth, teamwork, fun, and so much more
Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events
Monthly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance
Opportunities for accelerated growth, networking, and career guidance and support
Trust, transparency and respect across all levels of the company

Coastal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Coastal

Employees 501-1,000 employees Industry IT Services and IT Consulting

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