Program Manager – Infrastructure & Operations Portfolio

Brown & Brown is seeking a Program Manager – Infrastructure & Operations Portfolio to join our growing team in Daytona Beach, FL; Plano, TX or Remote for the right candidate.  

The Program Manager for Infrastructure & Operations (I&O) is responsible for the planning, governance, and execution of a portfolio of enterprise technology initiatives that modernize, stabilize, and enhance the organization's infrastructure and operational capabilities. This role oversees programs spanning cloud services, networking, end-user computing, IT service management, and operational excellence, ensuring initiatives are aligned with business priorities, technology strategy, and operational objectives. 

This role leads and develops a team of Project Managers, providing strategic direction, governance, coaching, and escalation support to ensure consistent execution and delivery across the I&O portfolio. In addition to portfolio and people leadership responsibilities, this role directly manages complex, high-impact infrastructure and operations initiatives that are critical to the organization's technology strategy and operational objectives. 

How You Will Contribute:  

Portfolio & Program Leadership 

• Own and manage the Infrastructure & Operations project portfolio, ensuring alignment with enterprise strategy, technology roadmaps, operational priorities, and resource capacity. 

• Lead large-scale programs and transformations, including cloud adoption, data center modernization, network transformation, endpoint management, disaster recovery, operational resilience, and ITSM initiatives. 

• Partner with leadership to assess portfolio capacity, resource allocation, and delivery priorities across Infrastructure & Operations initiatives 

• Establish portfolio governance, executive reporting, and decision-making frameworks to monitor progress, risks, budgets, and delivery outcomes. 

• Monitor portfolio financial performance, including budgets, forecasts, capital expenditures, and operational spending 

• Drive cross-functional alignment and facilitate escalation resolution to maintain program momentum and achieve strategic objectives. 

Leadership of Project Managers 

• Lead, coach, mentor, and develop a team of Project Managers supporting Infrastructure & Operations initiatives. 

• Provide direction, guidance, and escalation support to ensure successful project execution and delivery. 

• Promote consistent application of PMO methodologies, governance practices, reporting standards, and project management disciplines. 

• Conduct regular portfolio and project reviews to assess performance, resource needs, risks, and dependencies. 

• Foster a culture of accountability, collaboration, continuous improvement, and delivery of excellence. 

Project & Program Delivery 

• Directly lead complex Infrastructure & Operations projects and programs, including cloud migrations, infrastructure modernization, network transformation, disaster recovery, endpoint management, and ITSM initiatives, through the full project lifecycle. 

• Define project scope, objectives, success criteria, milestones, budgets, resource requirements, and delivery plans in partnership with business and technology stakeholders. 

• Develop and maintain project plans, RAID logs, communication plans, executive status reports, and other project governance artifacts for assigned initiatives. 

• Provide delivery of leadership and oversight for projects managed by other Project Managers, ensuring alignment with portfolio priorities, governance standards, and organizational objectives. 

• Coordinate cross-functional teams, vendors, and stakeholders to manage dependencies, mitigate risks, resolve issues, and drive successful outcomes. 

• Evaluate trade-offs between cost, complexity, operational impact, risk, and business value to support effective decision-making. 

• Ensure initiatives are delivered in accordance with enterprise architecture, security requirements, operational standards, and service-level objectives. 

Cross-Functional & Executive Collaboration 

• Partner with technology, business, finance, security, compliance, and operations leaders to align initiatives with organizational objectives. 

• Build strong stakeholder relationships and provide clear executive communication regarding portfolio health, risks, decisions, and outcomes. 

• Support portfolio planning, budgeting, forecasting, and governance activities across Infrastructure & Operations. 

Risk, Compliance & Change Management 

• Identify and mitigate risks related to operational stability, security, compliance, and technology delivery. 

• Ensure programs adhere to governance standards, change management processes, and operational policies. 

• Serve as the escalation point for portfolio-level risks, issues, and cross-functional conflicts. 

• Partner with Security, Compliance, and Audit teams to support regulatory and governance requirements. 

Operational Readiness & Transition 

• Ensure infrastructure solutions are successfully transitioned into operational support through documentation, training, and knowledge transfer. 

• Validate operational readiness, including support models, monitoring, service management processes, and recovery procedures. 

• Coordinate transition activities with Engineering, Operations, and Service Desk teams to ensure service continuity and adoption. 

• Conduct post-implementation reviews and incorporate lessons learned into future initiatives. 

Skills & Experience to be Successful: 
Required 

• Bachelor’s degree in computer science, information systems, engineering, business, or related field. 

• 8+ years of experience in IT program or portfolio management, including experience leading Infrastructure & Operations initiatives. 

• Experience managing multiple concurrent projects, programs, or portfolios with cross-functional dependencies. 

• Experience leading, mentoring, or developing Project Managers and delivery teams. 

• Working knowledge of infrastructure and operations disciplines, including cloud services, networking, compute, storage, endpoint management, IT service management, and operational support models. 

• Strong leadership, communication, stakeholder management, and organizational skills. 

• Experience with portfolio governance, executive reporting, budgeting, and resource planning. 

• Demonstrated ability to manage competing priorities in complex, fast-paced environments. 

Preferred 

• Experience leading enterprise infrastructure transformation or modernization programs. 

• PMP, PgMP, PfMP, PMI-ACP, or similar project, program, or portfolio management certification. 

• ITIL certification or experience working within ITIL-aligned environments. 

• Experience with Azure, AWS, or hybrid cloud environments. 

• Experience with portfolio management (PPM) tools and enterprise governance frameworks. 

• Experience supporting organizations undergoing significant technology or operational transformation.