Program Manager - Asana

About MarketStar: 

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. 
 
Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. 

We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth, as well as how you can make an impact by driving growth for your team.  

About the Program Manager 

The Program Manager leads performance, execution, and strategy across multiple geographies and markets. This role oversees four distinct Customer Success (CS) motions, balancing their unique goals, workflows, customer segments, and performance expectations. By translating business objectives into regional and team-level strategies, priorities, and action plans, the Program Manager provides clear direction and aligns teams around client delivery outcomes. 

Location: US Remote 

What will you do? 

• Own performance, execution, and strategy across multiple geographies and markets, aligning regional delivery with business objectives. 

• Lead and balance four distinct Customer Success motions, adapting leadership and delivery approaches to each motion’s goals, workflows, customer segments, and performance expectations. 

• Translate business objectives into regional and team-level strategies, clear priorities, and actionable plans. 

• Guide teams in executing regional plans while maintaining alignment across markets and Customer Success motions. 

• Monitor progress against each motion’s performance expectations and adjust priorities and action plans to address delivery gaps. 

• Balance shared business priorities with the distinct needs of regional teams and customer segments. 

What will you need to succeed? 

• Experience leading client delivery or Customer Success programs across multiple regions, markets, or distributed teams. 

• The ability to manage multiple Customer Success motions with different goals, workflows, customer segments, and performance expectations. 

• Strong strategic planning skills, with the ability to turn business objectives into practical regional and team-level action plans. 

• A results-oriented approach to monitoring performance, identifying delivery gaps, and adapting execution to meet objectives. 

• Strong prioritization and organizational skills to balance competing demands across regions and Customer Success motions. 

• Clear communication and collaborative leadership skills to align teams around priorities, expectations, and delivery outcomes. 

• Adaptability to respond to differing market needs while maintaining a consistent focus on business and client objectives. 

What We Offer:  

In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:  

• Structured learning and career development programs 

• Mental health program 

• Generous Paid Time Off policy  

• Paid medical leave 

• Child/Dependent care reimbursement  

• Education reimbursement 

• 401k match, hardship loan program, access to financial wellness advisor  

• Comprehensive healthcare coverage including medical, dental, and vision 

MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at people.success@marketstar.com for assistance.