PROGRAM MANAGER, ACCOUNT PERFORMANCE (REMOTE)

Job Summary

The Program Manager, Account Performance will support the Medtronic global account by coordinating account routines, maintaining reporting and compliance processes, supporting financial and performance analysis, preparing business review materials, and driving account-level projects.

This role coordinates operating routines, document libraries, reporting, budget tracking, KPI management, compliance follow-up, and project execution across Food and Facilities teams. The successful candidate will work closely with account leadership and subject matter experts to keep priorities organized, deliverables on track, and reporting accurate and consistent.

Key Responsibilities

• Account Management & Operating Framework
• Coordinate account meeting schedules, logistics, agendas, and follow-up activities.
• Maintain account calendars, meeting records, action logs, and decision documentation.
• Track completion of account commitments, deliverables, and action items.
• Maintain organizational charts, stakeholder lists, contact databases, and RACI documentation.
• Prepare materials for Monthly Operating Reviews, Quarterly Business Reviews, annual reviews, and other account meetings.
• Facilitate communication among Food, Facilities, Finance, and Operations teams.
• Maintain account document libraries and related reference materials.
• Compliance & Contract Administration
• Monitor contractual obligations and operating requirements for Food and Facilities programs.
• Maintain compliance tracking tools, audit findings, and corrective action logs.
• Coordinate documentation required for compliance reviews and operating audits.
• Track contract amendments, change requests, and approval workflows using established systems.
• Monitor status of compliance-related action plans and escalation items.
• Maintain records supporting Compass standards, operational audits, and account requirements.

Financial Planning & Reporting

• Coordinate annual budgeting, forecasting, and financial planning processes across service lines and geographic regions.
• Coordinate the development and maintenance of Compass and client budget models.
• Reconcile client dashboards, internal financial reports, and approved budgets each month.
• Track monthly financial variances against Compass and client budgets.
• Collect variance explanations from operational and finance teams.
• Maintain financial action plans and track remediation activities through completion.
• Track purchase orders, subsidies, capital investments, innovation funds, and contract-related financial commitments.

Dashboard, Analytics & KPI Management

• Manage account reporting processes and maintain relevant dashboards.
• Maintain reporting standards, methodologies, data definitions, and documentation.
• Coordinate KPI collection, validation, and reporting across Food and Facilities operations.
• Partner with Finance, E15, and operational teams to improve dashboard accuracy and usability.
• Develop reporting tools and standard procedures that improve transparency and support decision-making.
• Monitor the accuracy of executive and client-facing scorecards, dashboards, and performance reports.
• Project Management & Strategic Initiatives
• Coordinate account projects and continuous improvement initiatives.
• Maintain project plans and timelines.
• Track project milestones and deliverables

Short Description

Project Management & Strategic Initiatives

• Coordinate account projects and continuous improvement initiatives.
• Maintain project plans and timelines.
• Track project milestones and deliverables.
• Coordinate project meetings and status updates.
• Maintain project document libraries and status reporting.
• Support implementation of account initiatives and operational improvement projects.
• Escalate risks, delays, and dependencies to account leadership.
• Reporting & Administrative Coordination
• Prepare executive presentations, business review materials, scorecards, dashboards, and reporting packages.
• Coordinate the collection and consolidation of information from cross-functional teams.
• Prepare agendas, meeting minutes, and presentation content.
• Maintain reporting templates and document libraries.
• Coordinate distribution of reports and leadership communications.
• Monitor deadlines and deliverables associated with reporting activities, leadership reviews, and account activities.
• Partner with leadership teams on special projects, analysis, and administrative requests.

Preferred Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, Project Management, Operations Management, Data Analytics, or related field.
• Five or more years of experience in program management, project management, business operations, financial analysis, compliance, consulting, account management, or a related field.
• Experience supporting PMO functions, account processes, and cross-functional initiatives.
• PMP, CAPM, or equivalent project management certification preferred.
• Strong analytical, organizational, and project management capabilities.
• Experience with financial reporting, budgeting, forecasting, and variance analysis.
• Ability to influence and collaborate effectively across matrixed organizations.
• Strong written, verbal, and executive-level presentation skills.