Program Data & Systems Analyst

Position Overview Primary Responsibilities & Duties

• Develop and maintain advanced Microsoft Excel workbooks, dashboards, trackers, and reporting tools using functions such as PivotTables, complex formulas, data validation, charts, and other data-analysis techniques.

• Work extensively within ServiceNow to analyze records, relationships, workflows, reports, dashboards, and operational data across applicable ITSM processes.

• Analyze, reconcile, validate, and report on operational data from ServiceNow and other program sources to support accurate program management and customer reporting.

• Identify data inconsistencies, missing information, reporting anomalies, and process issues; investigate root causes and recommend corrective actions.

• Investigate ServiceNow data and workflow discrepancies, including issues involving RITMs, SCTasks, incidents, changes, configuration items, and related records.

• Develop accurate, repeatable, and efficient reporting processes, identifying opportunities to reduce manual data manipulation through standardization, automation, or other available tools.

• Translate complex operational, technical, and service-performance information into concise, executive-ready PowerPoint presentations, dashboards, charts, and management summaries.

• Support recurring and ad hoc reporting for program leadership, customers, and other stakeholders, ensuring data accuracy, consistency, traceability, and professional presentation.

• Maintain and organize program information within SharePoint and Microsoft 365, including document libraries, lists, metadata, version control, permissions, and related information-management activities.

• Document and analyze operational processes, workflows, handoffs, and dependencies using Visio or similar tools; identify opportunities to improve efficiency, data quality, and process execution.

• Collaborate with technical teams, service owners, program leadership, and other stakeholders to gather requirements, validate information, resolve reporting or system issues, and support operational improvements.

• Provide analytical and technical program support for high-priority activities, deliverables, risks, issues, and management actions as required.

• Independently take ownership of assigned operational, reporting, or data-related problems from initial analysis through resolution, quality control, and final delivery.

Qualifications

Required Qualifications & Skills

• Education & Experience:
  
   

• Bachelor’s degree in Information Technology, Management Information Systems, Business Analytics, Business Administration, Data Analytics, or a related field and 3–5+ years of relevant professional experience in technical program operations, operational reporting, data analysis, IT service management, business systems analysis, or similar work. (An equivalent combination of education and relevant experience may be considered).

• Demonstrated experience working independently with operational data and enterprise business systems to solve complex reporting or process problems.

• Experience supporting complex programs or managed-services environments strongly preferred.

• Must be a US Citizen and able to pass a CJIS Background check

1.  

• Technical & Software Proficiency:
  
   

• Microsoft Excel: Intermediate to Advanced skills (complex formulas, Pivot Tables, conditional formatting, data validation, chart creation).

• Microsoft PowerPoint: Strong ability to synthesize data and narratives into clean, professional, executive-ready presentations.

• ServiceNow: Power User working familiarity with ServiceNow (navigating the platform, running reports/filters, viewing records/tickets, understanding CMDB/ITSM modules or catalog requests).

• Microsoft SharePoint / M365: Familiarity with document management, lists, permission structures, and version control.

Desired / Preferred Qualifications

• ITIL Foundation certification (v4 or v5).

Experience supporting state, local, or federal government contract

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.