Production Lead

We are looking for a Production Lead to run day-to-day platform operations and the 24/7 operator team, AI-first, so we find and fix issues before players notice.

Key Responsibilities:

• Manage 6 operators: shift schedule, coverage, training and performance.
• Own incident triage, severity levels and escalation to R&D, DevOps, Payments and providers.
• Run incident calls; publish incident timelines and postmortems (AI-drafted, checked by a human).
• Own runbooks and monitoring checklists; turn repeated steps into AI agent workflows with human approval.
• Watch business health: deposits, withdrawals, provider status, bet settlement, GGR anomalies.
• Coordinate maintenance windows and provider outages; inform Support, CRM and Payments.
• Ops reporting: SLA, MTTA / MTTR, incident trends, top recurring issues sent to R&D.
• Keep the ops AI toolset current: AI alert triage, log-search agents, ChatOps in Slack.

Required Experience:

• 3+ yrs production support / NOC, 1+ leading a shift team.
• Incident management: severity, escalation, communication, postmortems.
• Daily use of AI tools for log analysis, incident summaries and runbooks.
• Dashboards and alerting (Grafana, Kibana / ELK, Datadog or similar).
• SQL for data checks; can read API logs and error codes.
• Knows AI agent guardrails: read-only by default, human approval for actions, audit trail.
• Clear written English for incident updates.

Nice to Have:

• iGaming operations (payments, game and sports providers).
• Used MCP servers or ChatOps agents (Slack + agents).
• On-call / incident tools (PagerDuty, Opsgenie, incident.io).
• Regulated markets (licence reporting, responsible gaming).

Apply now and let’s achieve success together

• Apply at https://aloplay.bamboohr.com/careers/127?source=aWQ9MTg%3D to become a member of our amazing team!
• We appreciate all applicants' interest in our open position. Due to the large number of applications, only those who are being considered for the role will be contacted. All applications will be handled with the utmost confidentiality.