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AI Summary
Company Description
We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.
Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.
Job Description
At Unit4, our Product Success Partners (PSPs) bring deep product expertise into the customer journey, helping customers unlock more value from their Unit4 solutions through Success4U. Working alongside Customer Success Managers, PSPs turn product capability into measurable outcomes by driving adoption, optimisation, and value realisation.
What you’ll do:
Partner with CSMs to shape and evolve customer Success Plans, linking business goals to product adoption and measurable value.
Use deep product knowledge to identify adoption gaps, optimisation opportunities, and best-practice pathways across Unit4 solutions
Guide customers towards scalable, future-ready ways of working by promoting standard functionality and reducing unnecessary complexity.
Support Value Enhancement Services by triaging customer needs and aligning them to outcome-based packages or analysis paths.
Bring the voice of the customer back into Product, Engineering, and Customer Experience teams to influence continuous improvement
Qualifications
- Minimum of 4 years of experience as technical customer support or technical consultant in the area of U4ERP
- Experience in Customer Success, consulting, implementation, or enterprise SaaS/ERP roles
- Strong ability to translate product capabilities into business value and guide customers towards measurable outcomes
- Confidence in working with customers on adoption, optimisation, and value realisation
- Ability to turn ambiguous customer needs into clear recommendations, practical actions, and next steps
- Knowledge of ERPx and related domains such as reporting, configuration, extensibility, APIs, and Extension Kit is a strong advantage, along with an understanding of SQL and data
- Strong stakeholder management and communication skills, with the ability to collaborate effectively across customers, CSMs, Product, Engineering, Support, and consulting teams
- A proactive, consultative mindset with a strong focus on customer value, best practice, and continuous improvement
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