Product Specialist

CSC Generation is the AI-native holding company re-engineering omni-channel retail. We acquire iconic brands and transform them with Genesis—our operating platform unifying a Data Fabric, Automation Engine, proprietary tools, and shared services—to modernize operations, elevate customer experience, and expand margins. 

With $1B+ in revenue across 13 brands, our portfolio includes Sur La Table, Backcountry, One Kings Lane, and more—premier home and outdoor banners that double as real-world innovation hubs. CSC Generation continues to grow through M&A, revitalizing companies with strong brand recognition and loyal customers. 

As a Product Speicalist, you’ll be the go-to sales and service contact for customers and trade partners interested in our furniture and collections, turning inquiries into confident purchases through expert, design-forward guidance. In this role, you’ll manage inbound and outbound touchpoints, support custom and project-based needs, collaborate with marketing and operations, and use CRM tools to nurture relationships, drive repeat business, and deliver a seamless end-to-end customer experience.  

This position will report into the Customer Service Lead. 

• Serve as the primary point of contact for inbound customer inquiries, purchase calls, and product questions related to Euro Style’s furniture and collections. 
• Guide customers through the buying process by providing expert product knowledge, design-forward recommendations, and comparisons that help close sales. 
• Support trade clients, interior designers, and high-value customers with personalized service and project-based needs. 
• Manage custom orders, special pricing requests, and order status updates to deliver a seamless end-to-end customer experience. 
• Proactively follow up on inbound leads, abandoned quotes, and past purchasers to drive repeat business and incremental revenue. 
• Conduct targeted outbound outreach to nurture relationships, re-engage customers, and upsell or cross-sell complementary products. 
• Partner with marketing to support promotions, launches, and campaigns, ensuring consistent messaging and strong conversion. 
• Coordinate with operations and logistics to track priority orders, resolve delivery questions, and escalate issues or claims as needed. 
• Participate in product launches, trainings, and industry events to stay current on the assortment and strengthen customer credibility. 

• Proven ability to build trust quickly and convert inbound customer interest into closed sales. 
• Strong consultative selling and communication skills, with a customer-first mindset and attention to detail. 
• Experience handling custom orders, pricing discussions, and complex product questions. 
• A proactive approach to driving revenue through follow-ups, outreach, and relationship management. 
• Comfort working cross-functionally with marketing, operations, and logistics teams to resolve issues and improve outcomes. 
• Experience using CRM tools to track customer interactions, manage pipelines, and prioritize outreach. 
• An interest in furniture, design, or home furnishings, with the ability to translate product features into customer value. 

• Executive Access: Work directly with brand CEOs and senior leadership, solving real business problems and earning mentorship from top operators. 
• AI-First Skill Building: Get hands-on with the most advanced AI tools in the market. From automation to prompt engineering, you’ll build a modern tech stack that sets you apart in any industry. 
• Accelerated Career Path: High performers are quickly entrusted with greater responsibility, new challenges, and leadership opportunities across our portfolio of brands. 
• Competitive benefits:Paid time off policies, 401(k)/RRSP match, medical/dental/vision and a variety of supplemental policies, and employee discounts at our portfolio companies

• 📞 Step 1: If you align with our vision and meet the qualifications, we’ll reach out to schedule a conversation and introduce Euro Style. 
• 🧠 Step 2: You’ll complete a short AI or product-building challenge so we can understand how you approach problems and execution. 
• 💬 Step 3: Participate in deep-dive interviews with leadership focused on your experience, product mindset, and operational thinking. 
• 📩 Step 4: Offer. We’ll move fast for the right candidate. 

For US-based candidates, this posting is intended for candidates that reside in the following states:  

AZ, DE, FL, GA, IN, LA, MI, MS, MO, NV, NC, OK, PA, TN, TX, UT, WV, WI, and WY.    

Our preference is for candidates who reside near our hubs in Northwest Indiana, Austin, Texas, and Toronto, Ontario. 

The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.  

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to WACandidates@cscshared.com. 

It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. 

The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact hrbenefits@cscshared.com.