Product Owner - ServiceNow (Work from Home)
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AI Summary
The Product Owner is responsible for defining and communicating the product vision, managing the product roadmap, and creating and prioritizing the product backlog with clear user stories and acceptance criteria. They must also serve as the primary liaison between stakeholders and the development team throughout the Agile sprint lifecycle.
SPECIFIC DUTIES AND RESPONSIBILITIES
- Product Vision & Strategy: Define, articulate, and communicate the product vision, strategy, and objectives to stakeholders and the development team.
- Product Roadmap: Understand and communicate the product roadmap, aligning it with business goals and market opportunities.
- Backlog Management: Create, prioritize, and manage the product backlog. This includes defining clear, concise, and well-understood user stories, epics, and features with detailed acceptance criteria.
- Stakeholder Collaboration: Serve as the primary liaison between the product management team and the development team. Gather and synthesize feedback from all parties.
- Development Team Liaison: Work closely with the development team throughout the sprint lifecycle, clarifying requirements, answering questions, and ensuring the team understands the product goals.
- Agile Ceremonies: Actively participate in and facilitate key Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and sprint retrospectives.
- Acceptance & Validation: Inspect and accept or reject work completed by the development team based on defined acceptance criteria and overall product quality standards.
- Value Maximization: Continuously focus on maximizing the value delivered by the product and the development team.
COMPETENCIES
Core Competencies (Must-have Competencies)
- Proven experience working as a Product Owner or in a similar role within an Agile (Scrum, Kanban) development environment.
- Minimum of 3 years of experience in system integration with a solid understanding of basic coding practices, database technologies (SQL), and data modeling concepts (JSON, XML, ERD, workflow/dataflow diagrams).
- Knowledge of Service Now Platform, specifically the Field Services module (FSM)
- Strong understanding of Agile principles, frameworks, and best practices.
- Excellent communication, interpersonal, and negotiation skills, with the ability to effectively engage with technical teams and business stakeholders.
- Demonstrated ability to translate business needs into actionable product requirements and user stories.
- Experience with backlog management tools (e.g., Jira, Azure DevOps, Trello).
- Strong analytical, problem-solving, and decision-making capabilities.
Nice to have:
- Certified Scrum Product Owner (CSPO) or similar Agile certification.
- Technical background or familiarity with software development lifecycles.
- Experience with user research, usability testing, and data analysis.
QUALIFICATIONS
Educational Qualification/s
- Bachelor's degree in Computer Science, Business Administration, Marketing, or a related field, or equivalent practical experience.
Work Conditions
- Work From Home Set-up
- Schedule is from 7 PM - 4 AM MNL / 8PM - 5AM MNL
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