Product Owner

ABOUT REPAY
REPAY (“Realtime Electronic Payments” / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments.

ABOUT THE ROLE

REPAY is a fast-growing FinTech company seeking a strategic, execution-focused Product Owner to shape the Consumer Payments roadmap for clients and their consumers. This role owns the payment experiences for consumers making payments, vendors receiving them, and partners integrating with REPAY. You will translate user needs into product decisions that make consumer payments simpler, faster, and more reliable. This opportunity plays a meaningful role on the team with the ability to improve everyday payment experience for consumers and the businesses they pay all while building market growth and strengthening our revenue streams.

RESPONSIBILITIES

• Identify market opportunities, own and align the product development activities assigned by maintaining a rolling four quarter product roadmap
• Collaborate with internal stakeholders such as Sales, Technology, Operations, as well as REPAY clients, and partners to drive product innovation and roadmap decisions
• Execute on delivery of product initiatives by fostering close coordination with Engineering and QA teams
• Actively engage with cross-functional teams to execute on integrated roadmap capabilities and Go-to-Market (GTM) efforts
• Improve the external customer experience to drive product usability, task efficiency and adoption
• Maintain an expert level of product and market knowledge for the Consumer Payments business
• Prioritize and manage the Product backlog to rapidly deliver value to our customers
• Collaborate with Technology to prioritize ongoing technology and security maintenance activities
  

SKILLS & EXPERIENCE NEEDED

• 5+ years of Product Owner experience in consumer payments and financial technology with progressive responsibility
• Highly collaborative, with the ability to tailor business and technical discussions to diverse stakeholder audiences and lead teams from problem definition through solution evaluation and engineering delivery
• Skilled at problem-solving for maximum business and customer impact while balancing technical, risk, and operational needs
• Hands-on experience applying AI tools to research, requirements and PRD development, user story creation, proof-of-concept development, and stakeholder communications
• Ability to translate stakeholder input into clear, actionable requirements for engineering teams
• Experience working directly with engineering teams in an Agile development environment
• Advise internal stakeholders on new product capabilities and deliver training on product functionality
• Collaborating on Go-To-Market planning and sales enablement activities in support of product launches
• Ability to engage REPAY clients in consultative discussions about their business challenges and how our products can help resolve them
• Proven ability to define and monitor user metrics—including adoption, activation, task completion, and support volume—to identify friction and prioritize improvements
• Well-organized and thorough; able to structure, analyze, and answer technical and business questions while balancing multiple competing priorities
• Adaptable and action-oriented, with a collaborative mindset, a commitment to continuous improvement
• Creating positioning and marketing content in collaboration with marketing and sales partners
• Proficiency in gathering and analyzing market and customer research

PREFERRED QUALIFICATIONS

• Payments Professional Certification (e.g., AAP, CPP)
• Certified Product Owner or Certified Scrum Product Owner (CSPO) designation
• Strong proficiency with JIRA and Confluence
• Background in UX research methods: interviews, usability testing, journey mapping
• Exposure to Agentic Commerce, AI/ML-powered experiences, AI powered search are a big plus
• Experience in leading partner integration activities including business requirements, engagement model and technical coordination.

WHY JOIN REPAY.… BECAUSE CULTURE IS EVERYTHING

GROWTH & PEOPLE-CENTERED LEADERSHIP
As the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG® Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia. REPAY’s leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with companywide meetings where our leaders share company vision and encourage employees to ask questions. 

FUN WORK ENVIRONMENT & GREAT TEAMS
We offer it all: business to casual dress, great snacks & beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place to Work® company for 2017, 2018, 2019, 2020, 2021, and 2022. The REPAY team is fun, smart, collaborative, and truly enjoys working together. Making a difference in our local communities – we support several philanthropic initiatives every year to give back to our local communities. We are self-driven, motivated professionals who do not require micro-management to ensure we produce high quality and timely work.

INNOVATION & EDUCATION
We create highly sophisticated payment processing applications and are always pushing the boundaries of what is possible. We are constantly revolutionizing the industry by building on new ideas from clients and employees. We provide the resources necessary to ensure new innovations can develop quickly and with quality. We encourage continuing education, including professional conferences and events.  

PUTTING OUR PEOPLE FIRST
We believe our people are the best, and we care immensely about their success. We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work-life balance resources. All benefits go into effect day one. Our employees’ futures are important to us, which is why we have a 401(k)-employer match and and an Employee Stock Purchase Plan. REPAY employees are eligible to participate in our Annual Bonus Program. This bonus award reflects excellent performance of individual contributions and goals achieved during the past year.

REPAY’s core values are Excellence, Passion, Innovation, Respect, and Integrity.

REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central. We are committed to build our teams and grow a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state or local law. Celebrating our diverse backgrounds, views and beliefs allows us to embrace what makes us unique and continue to innovate and push the boundaries of what is possible.

We are interested in every qualified candidate who is eligible to work in the United States. This position is not eligible for hire in California. Additionally, we are not able to sponsor visas.