Product Operations Specialist (Backoffice)

Meet the team

As the Operations team, we ensure that everything runs smoothly across Fever’s products and countries. We supervise processes, identify priorities, and streamline ways of working to support growth and deliver a best-in-class experience for all stakeholders. Join us and help keep Fever running efficiently while shaping the future of our operations. 

This specialized team keeps everything running smoothly behind the scenes smoothly. Our vision is to build and improve the processes and structures that help teams work better and move faster to maximize productivity, drive innovation, and deliver exceptional results. We work closely with executive leadership, department heads, and employees, to ensure the operational strategies support Fever’s overall vision and business goals.

What You'll Do:

In Fever, we are looking for a person to join the Marketplace Operations Team. The tasks will consist of the following:

• Fever´s Back Offices Management: creation, configuration, monitoring, and ongoing maintenance of experiences across internal and external ticketing and distribution platforms.
• Operational Monitoring: daily checks of published experiences to ensure correct setup, performance, and smooth operation.
• Cross-Team Coordination: daily collaboration with Project Management, Product, Quality Assurance, Marketing, Finance, and other stakeholders to support back-office plan configuration, coordinate experience launches, and continuously improve internal operational processes.
• API Integrations Maintenance: oversee the day-to-day performance of external partner API integrations, proactively identify issues, coordinate fixes with technical teams and partners, and ensure seamless operational continuity for live experiences.
• Team Alignment & Reporting: participate in weekly meetings with relevant internal teams to align priorities, report operational issues, and support continuity of marketplace operations.

Who You Are:

• Excellent communication and interpersonal skills: able to collaborate effectively with multiple internal and external stakeholders on a daily basis.
• Fast learner with strong retention and ability to multitask in a fast-paced environment.
• Comfortable working under pressure and handling high-demand peaks.
• High level of English and Spanish (required).
• 1+ years of experience in similar roles (e.g., Product Operations, Product Support, Tech Operations, or Scaling Operations in B2C/Marketplace platforms)
• Proactive and decisive, with strong problem-solving and quick-reaction skills.
• Strong command of Microsoft Office and ability to quickly learn new tools (SQL, dashboards, internal systems, etc.).

Why You'll Love it Here:

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Work in a location in the heart of Madrid, with possible travel across our markets
• Home-office friendly
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!
• Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee
• English and Spanish Lessons
• Gympass membership
• We have free food, drink and fruit at the office!
• Possibility to receive in advance part of your salary by Payflow