Product Operations Associate

Who is UJV?

Planning and managing a 5-star vacation from scratch requires expertise, cleverness, and a genuine passion for detail. That's what UJV is all about. UJV is a service-driven team of experts that work behind the scenes, engineering luxury travel experiences for advisors globally, so they can grow their business and fully satisfy their exclusive clients.

We are the luxury travel advisor’s right hand. How?

• UJV is a team of travel experts that advises and supports luxury travel advisors worldwide.

• We work behind the scenes as allies of top luxury travel advisors, to offer a 5 Star experience for their clients.

• We offer travel advisors the knowledge and tools needed to grow their business and better serve their exclusive clients.

• We offer an experience-centered service based on passion, expertise, integrity

• and attention to detail.

• We are willing to do the hard work in order to see our clients shine.

Candidates located outside the United States will be engaged under an independent contractor agreement. You will be responsible for managing your own social security and taxes in accordance with the regulations of your home country. Please take this into consideration before applying.

Role Mission

As the Travel Product Operations Associate you will be a critical link between suppliers, connectivity providers, the reservations department, and our information management systems. This role involves ensuring that hotel specifics and other travel services are accurately entered and managed within the UJV database, making them available for sale to agents and consumers. Your attention to detail, problem-solving skills, and ability to manage data effectively are key to supporting the seamless operation of our reservation system and online booking engine.

You Will:

• Serve as the primary contact for the onboarding, verification, entry and management of supplier details, including hotel markup, travel advisor commissions, room data, fees, and more.

• Ensure the accurate and timely entry of product information into UJV’s database.

• Collaborate with the sales agents, answering inquiries about supplier details and resolving issues related to booking discrepancies.

• Manage content updates such as general information, itinerary descriptions, and terms & conditions.

• Work closely with suppliers and internal departments to troubleshoot and resolve operational issues (e.g., system errors or incorrect bookings).

• Conduct quality assurance (QA) checks to verify the accuracy of data consumed, and entered and provide solutions to potential discrepancies.

• Manage special projects as assigned by supervisors, aimed at improving processes and operational efficiency.

• Perform additional tasks assigned by the manager or their designees.

You Have:

• Experience: 1–2 years in hotel product setup, travel agency operations, or inventory management. Degree in Tourism, Business, or Tech is a plus.

• Technical Skills: Experience interpreting and troubleshooting XML data feeds or API connectivity issues.

• Tools: Advanced Excel (Pivot Tables, VLOOKUPs) and Google Workspace. Familiarity with GDS (Amadeus, Sabre) or CRS/CMS tools is highly valued.

• Soft Skills: High level of independence, strong multitasking abilities, and exceptional attention to detail (100% data accuracy).

• Languages: Full professional fluency in English (written and verbal) for business emails and hotel partner communication.

Personal Effectiveness:

• You aim for 100% data accuracy and demonstrate a strong work ethic.

• You enjoy identifying and resolving system discrepancies and offering solutions that improve business processes.

• You work collaboratively with team members and maintain positive relationships with both internal and external stakeholders.

• You contribute to achieving department and business objectives through focused, deadline-driven efforts.

Benefits:

• The opportunity to work with a highly driven team of professionals in the luxury travel industry.

• Bimonthly payments in USD currency

• Unlimited Vacation Time after 1 year.

• Work from the comfort of your own home

• Technical equipment provided

• We offer a supportive work environment that encourages professional growth and development. If you are a passionate and results-driven professional, we invite you to join our team as the Product Operations Associate and contribute to the growth and success of our company.