Product Manager, Order-to-Cash

Capabilities in Scope:

• Billing, Invoicing & Customer Support: Manage billing schedules, invoice generation and delivery, consolidated and usage-based billing, credit memos, refunds, tax treatment, financial posting, customer inquiries, invoice explanations, disputes, and corrections.
• Invoice to Cash: Support payment processing, cash application, credit and collections, KYC and credit checks, disputes, write-offs, and bad debt.
• Payments & Cash Application: Enable tokenization, autopay, authorization, settlement, lockbox, wire/ACH, refunds, chargebacks, receivables updates, and payment-status synchronization across Salesforce, Oracle, Gr4vy, GoCardless, and related platforms.
• Revenue Recognition & Accounting: Support revenue recognition, contract assets and liabilities, journal posting, ARR and revenue reporting, and alignment across Salesforce Revenue Cloud, RightRev, and Oracle ERP Cloud.
• Order Management: Create, validate, submit, and manage orders across direct sales, ecommerce, partner/channel, and EDI motions.
• Collections & Credit: Support dunning, collections strategy, invoice disputes, payment follow-up, credit management, GetPaid, and AI-enabled automation.
• Tax, E-Invoicing & Compliance: Support tax calculation and exemptions, invoice and credit-memo tax treatment, e-invoicing, auditability, internal controls, security, and data privacy.
• Reporting & Data: Keep order, invoice, payment, customer, revenue, and finance data reliable, traceable, and available for operational, financial, AR, and enterprise reporting.

Key Responsibilities:

Product Ownership & Strategy

• Define the O2C roadmap across order management, billing, invoicing, payments, collections, revenue recognition, tax, reporting, and finance operations.
• Serve as O2C subject matter expert across Salesforce, NetSuite, GetPaid, Oracle ERP/Fusion, Salesforce Revenue Cloud Advanced, RightRev, MuleSoft/OIC, Gr4vy/GoCardless, OneSource, Snowflake, and boundary applications.
• Partner with Finance, Billing, Collections, Revenue and Sales Operations, Customer Operations, Product, Engineering, Architecture, Security, and IT to define requirements, prioritize work, and deliver scalable outcomes.
• Own and prioritize the backlog against corporate strategy, finance transformation, customer experience, revenue operations, and NextGen migration goals.
• Balance legacy investment with transformation, funding only enhancements that create measurable value, reduce risk, or improve migration readiness.
• Mature the O2C operating model by simplifying processes, clarifying ownership, improving handoffs, reducing manual work, and strengthening governance.
• Apply strong knowledge of MSPs, subscription and usage-based models, customer lifecycle processes, and Corporate/BIS systems.

Order-to-Cash Lifecycle Execution

• Lead requirements and solution alignment from order submission through invoicing, payment, collections, revenue recognition, tax, and reporting.
• Translate complex processes into clear requirements, user stories, acceptance criteria, process flows, and testable outcomes.
• Ensure order, invoice, payment, credit memo, customer, tax, receivables, and revenue data remains consistent and traceable across integrations.
• Partner with technical teams on integrations among Salesforce, Oracle, NetSuite, Gr4vy, GoCardless, OneSource, Snowflake, GetPaid, MuleSoft, and Oracle Integration Cloud.
• Support migration from legacy NetSuite O2C capabilities to the Salesforce and Oracle ecosystem while maintaining business continuity.