Job Details

This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail. Develops and maintains product roadmaps for assigned products or capabilities in alignment with business strategy, customer needs, and regulatory requirements. Translates business objectives, user feedback, and market insights into product requirements, feature priorities, and success measures. Analyzes product performance, adoption trends, and key performance indicators to assess value realization and recommend product improvements. Partners with business, technology, and design stakeholders to support solution design, feature delivery, and user experience improvements across the product life cycle. Conducts market and competitive research to identify emerging trends, opportunities, and risks that influence product direction and differentiation. Performs development of business cases, product positioning content, and internal communications that articulate product value and roadmap priorities. Contributes to prioritization of product initiatives and enhancement requests to ensure resources are focused on high-value outcomes.

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The Product Owner — Pro Control / Pro Control Batcher is responsible for defining, prioritizing, and advancing software and system capabilities that support feed mill operations and the feeding of production animals. This role serves as the key link between customers, software development, hardware teams, support teams, and business stakeholders to ensure the product suite delivers reliable, efficient, and innovative solutions.

The individual in this role must possess deep operational knowledge of feed mill production processes, batching systems, industrial automation, and the mechanical and electrical equipment that support plant operations. This role is responsible for translating customer and business needs into clear product requirements, guiding development priorities, supporting system audits and optimization efforts, and building a forward-looking roadmap that includes emerging technologies such as Artificial Intelligence.

Because customer operations run continuously, this role also participates in a rotating on-call schedule and requires regular travel to customer locations.

Reporting Relationship

To be defined by department leadership

Key Responsibilities

Product Strategy and Roadmap

• Own product direction for Pro Control and Pro Control Batcher.
• Develop, maintain, and communicate an 18-month product roadmap aligned to customer needs, operational priorities, and business goals.
• Evaluate opportunities for product enhancement, feature expansion, system optimization, and innovation.
• Identify and recommend opportunities to apply Artificial Intelligence, analytics, and automation to improve system performance and decision-making.

Requirements Management

• Gather, define, and document business, functional, and system requirements.
• Create user stories, feature definitions, workflows, and acceptance criteria for development.
• Prioritize the product backlog based on customer impact, strategic value, technical feasibility, and urgency.
• Partner with development teams throughout design, build, test, and release activities.

Customer and Field Engagement

• Work directly with customers to understand operating environments, pain points, and opportunities for improvement.
• Support solution design that helps customers improve efficiency, throughput, reliability, and system performance.
• Conduct audits of existing systems to ensure software settings, system configurations, and integrated processes are functioning correctly.
• Recommend corrective actions, enhancements, or optimization opportunities based on audit findings and operational observations.

Cross-Functional Collaboration

• Coordinate closely with software, support, hardware, and implementation teams to ensure alignment on product needs and delivery expectations.
• Ensure support teams and hardware teams receive clear requirements and timely communication from software initiatives.
• Serve as a central point of coordination for product-related questions, requirements clarification, and field feedback.

Technical and Operational Support

• Apply working knowledge of feed mill operations, industrial controls, and integrated equipment in support of product decisions.
• Assist with troubleshooting, root cause analysis, and issue resolution related to software-controlled processes and equipment integration.
• Participate in a rotating on-call support schedule to support customer needs in a 24/7 operating environment.
• Travel approximately 30%–40% to support customer visits, audits, implementation efforts, and internal coordination.

Required Qualifications

• Bachelor’s degree in Engineering, Agricultural Engineering, Industrial Technology, Automation, Computer Science, or a related technical field; or equivalent combination of education and relevant experience.
• Experience in feed mill operations, batching systems, industrial automation, or related manufacturing environments.
• Demonstrated understanding of PLCs, automation logic, and software-controlled industrial processes.
• Working knowledge of mechanical and electrical systems in production or process environments.
• Experience gathering, documenting, and translating customer or business needs into product or system requirements.
• Strong written and verbal communication skills.
• Strong organizational and prioritization skills.
• Ability to work effectively across multiple teams and functions.
• Willingness and ability to travel 30%–40%.
• Willingness and ability to participate in a rotating on-call schedule.

Preferred Qualifications

• Experience in animal nutrition, feed manufacturing, or agricultural production systems.
• Experience in product ownership, product management, controls engineering, systems engineering, or applications engineering.
• Familiarity with SCADA, HMI systems, and industrial control platforms.
• Experience working in Agile or similar product development environments.
• Knowledge of Artificial Intelligence, predictive analytics, or advanced automation technologies in industrial applications.
• Experience supporting customer-facing technical solutions in field environments.

Technical Knowledge Requirements

Feed Mill and Process Knowledge

• Feed mill production workflows
• Ingredient handling and batching processes
• Process sequencing and loadout operations
• Throughput, efficiency, and downtime drivers
• Production system audits and optimization practices

Controls and Automation Knowledge

• PLC fundamentals and troubleshooting
• Ladder logic and control sequencing concepts
• HMI and operator interface functionality
• SCADA systems and process visibility tools
• Industrial communications and system integration concepts

Mechanical Knowledge

• Pumps and pumping systems
• Motors and motor-driven equipment
• Conveyors, augers, feeders, and material handling systems
• Batch boxes, mixers, valves, and gates
• Bearings, gearboxes, chains, belts, and couplings
• Pneumatic and hydraulic components, where applicable
• Common equipment failure modes and maintenance considerations

Electrical Knowledge

• Electrical motors and motor controls
• VFDs, starters, relays, contactors, breakers, and overloads
• Sensors, switches, instrumentation, and control devices
• Load cells and scale systems
• Electrical panels, wiring, and control cabinets
• Reading electrical schematics, I/O diagrams, and panel layouts
• Electrical safety fundamentals and lockout/tagout awareness

Core Competencies

Technical / Functional Competencies

• Product ownership
• Requirements gathering and documentation
• Industrial automation knowledge
• Feed mill operational expertise
• Mechanical and electrical systems knowledge
• System auditing and process optimization
• Root cause analysis
• Technical problem-solving

Professional Competencies

• Communication
• Customer focus
• Collaboration
• Organizational effectiveness
• Strategic thinking
• Initiative
• Accountability
• Adaptability
• Attention to detail
• Decision-making

Leadership Competencies

• Cross-functional influence
• Prioritization and tradeoff management
• Roadmap planning
• Change leadership
• Continuous improvement mindset

Working Conditions

• Combination of office, remote, and field-based work environments.
• Regular interaction with industrial production environments, including feed mills and manufacturing facilities.
• Travel required approximately 30%–40%.
• Participation in an after-hours rotating on-call schedule required due to the 24/7 nature of customer operations.

Success Measures

• Delivery of clear, actionable product requirements and priorities
• Progress against 18-month roadmap objectives
• Improved customer system performance and operational efficiency
• Effective collaboration across development, hardware, and support teams
• Timely resolution of customer and product issues
• Identification and implementation of meaningful product enhancements
• Successful audit findings and system optimization outcomes

Bachelor's degree in business administration, marketing, information systems, health sciences, or a related field, or equivalent experience required. 4+ years of experience in product management, product operations, business analysis, digital solutions, or a related field required. Certification in agile methodologies, lean, product management, or pragmatic marketing preferred. Ability to influence change across a wide variety of functions and roles. Skilled professional knowledge of product management. Strong strategic and tactical thinking, with sound business acumen and critical thinking in complex environments. Creative mindset with a strong big-picture perspective. Knowledge of life sciences, drug managed care processes, market access, and payer and healthcare decision-maker needs. Product management capabilities, including conducting market research, validating new products and services, developing product roadmaps, and defining product requirements. Knowledge of market research, data analytics, and performance metrics. Understanding of software development life cycles and Agile methodologies. Familiarity with Salesforce in an Agile environment is an asset. Ability to assess, design, and implement technology solutions. Knowledge of financial systems and tools, including Enterprise Performance Management, Business Intelligence, Data Warehouse, AI/ML, Power BI, and Microsoft Office applications. Ability to build roadmaps and logically sequence recommendations while accounting for parallel and dependent initiatives. Strong analytical and problem-solving skills, with the ability to translate data into actionable insights. Excellent interpersonal, communication, facilitation, presentation, and writing skills. Ability to distill complex concepts into simple and concise messages, both verbally and visually. Strong project management, organizational, and attention-to-detail skills. Ability to collaborate across cross-functional, matrixed, and global teams to optimize outcomes. Ability to engage stakeholders, build trust, and influence at senior levels without direct authority. Ability to engage internal and external customers to support strategy and tactical plan development. Ability to identify problems, answer questions, gain cooperation, and implement efficient solutions independently. Commitment to continuous improvement, learning, and change management. Self-motivated and self-directed, with the ability to prioritize work, adapt in fast-paced environments, and consistently meet deadlines. Ability to understand technical concepts and translate them into operational processes. Openness to feedback, mentoring, and coaching. Bilingual in English and French.

Schedule

Full time

$76,200 - 119,460

Affiliated Companies

Affiliated Companies: MWI Veterinary Supply Company

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned