Product Engineer

For more than 45 years, CXtec has helped organizations maximize the value of their IT investments. As North America’s largest secondary market network hardware provider, we deliver innovative, cost-effective IT solutions that help businesses extend the life of their technology. Today, we continue to provide creative IT lifecycle management solutions to organizations of all sizes around the world.

The Product Engineer provides technical product expertise and support to internal teams and customers, with a focus on networking, data center and related technology products. This position works closely with Product Management, Sales, Operations and customers to evaluate technical requirements, identify appropriate product solutions, troubleshoot product and configuration issues, and support the successful application of products within customer environments. 

As a developing-level engineering position, the Product Engineer builds technical expertise across assigned product lines while handling increasingly complex product, configuration, and customer-support needs. The role is expected to develop broader product knowledge, stronger independent problem-solving capabilities, and the technical depth necessary for progression to Senior Product Engineer.

The hourly pay rate for this position is $34.62–$44.24. The actual salary offered will vary based on applicant’s relevant skills, education, experience, certifications and geographic location as well as other business and organizational needs.

Location: Syracuse, NY; Atlanta, GA; or Phoenix, AZ preferred. Remote opportunities may also be considered.

What You’ll Do

What you Bring

• Associate degree in Networking, Information Technology, Computer Science, Engineering Technology, or a related technical discipline, or an equivalent combination of relevant education, certifications, training, and experience. 
• Three years of relevant technical experience in networking, infrastructure, technical support, product support, systems support, or a related technology environment. 
• CCNA with strong enterprise networking experience.
• Ability to review customer requirements/BOM’s and recommend equivalent or alternative solutions across Cisco, HPE/Aruba, Arist and other manufacturers.
• Foundational knowledge of networking concepts, hardware, infrastructure, and associated technologies. 
• Demonstrated ability to research and interpret product specifications and technical documentation. 
• Strong analytical, troubleshooting, and problem-solving skills. 
• Ability to communicate technical information clearly to technical and non-technical audiences. 
• Strong organizational skills with the ability to manage multiple priorities. 
• Demonstrated customer-service orientation and ability to work effectively across teams. 
• Ability and willingness to continuously develop technical and product expertise. 

Preferred Qualifications

• CCNP Enterprise certification.
• Strong working knowledge of Layer 2/Layer 3 networking, BGP, OSPF, VLAN’s, VXLAN/EVPN, MLAG, STP, routing, switching, optics and high-speed ethernet.
• Experience designing, configuring and troubleshooting multi-vendor enterprise and data-center networks.
• Industry or manufacturer certifications related to networking, infrastructure, or assigned product technologies. 
• Experience supporting networking or data center equipment. 
• Experience working with enterprise networking manufacturers, products, or technologies. 
• Experience providing technical support to sales teams or customers. 

What We Offer

All offers of employment are conditional upon the successful completion and passing of a background check and drug test.

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, religion, pregnancy, reproductive health decisions, sexual orientation, protected veteran or military status, sex, disability, marital or familial status, domestic violence victim status, gender identity or expression, predisposing genetic characteristics, criminal history or any other legally protected class. CXtec is committed to maintaining a workplace free from discrimination and providing reasonable accommodations as required by law.