Product Enablement Manager

The Manager, Product Enablement establishes and leads the Product Enablement function for the CaseBuilder platform. This is a remote role reporting to the Senior Director, Professional Services. This role owns customer-facing documentation, release readiness, and documentation governance to ensure every software release is accompanied by accurate, consistent, and implementation-ready product information.

 Essential Responsibilities/Duties:

• Lead the Product Enablement function.
• Own customer-facing documentation strategy and governance.
• Maintain User Guides, Administrator Guides, Configuration Guides, and implementation documentation.
• Own Release Notes, release communications, and release handoff packages.
• Establish documentation standards, templates, and quality reviews.
• Lead AI-enabled documentation initiatives.
• Create and maintain training SCORM files for strategic client.
• Coordinate deliverables across Engineering, QA, Professional Services, Support, and Product Management.
• Measure documentation effectiveness and recommend improvements.
• Perform other duties as assigned.

Minimum Qualifications:

• Bachelor's degree or equivalent experience.
• 5+ years in product enablement, technical documentation, implementation, or related software roles.
• Excellent written communication and organizational skills.
• Experience with Agile software development and collaboration platforms.

Preferred Qualifications

• Enterprise SaaS experience.
• Public safety software experience.
• Experience with AI tools, or a strong interest in learning and applying AI to role-related responsibilities.

Location: Remote, United States 

Compensation: At SoundThinking, we are committed to equitable compensation practices and consider a variety of factors, including skills, experience, and work location.

Note: The Company reserves exclusive right in its sole discretion to modify, adjust, delete, add or otherwise change the above at any time. 

SoundThinking provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SoundThinking complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  SoundThinking maintains a drug-free workplace policy.

SoundThinking expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SoundThinking’s employees to perform their job duties may result in discipline up to and including discharge.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact SoundThinking at careers@soundthinking.com for assistance.