This is a remote position.
Role overview
Our client is an Australian technology company whose AI voice agent platform answers and handles phone calls for businesses in Australia and New Zealand.
As a Product Analyst, your responsibility is to research the AI voice agent market and turn it into clear, build-ready feature documents for our client's development team. This role is the bridge between the market and the product. You will study what competitors offer, analyse what the platform should build next, and write specifications the CTO can act on. The Founder & CEO makes final decisions on what gets built.
Business owners create their own AI agents that can answer questions, book appointments, collect caller details, send SMS messages and transfer calls to staff. The platform is fully self-serve: customers set up and manage their agents, and handle any escalated calls themselves. The platform is built on its own technology stack using leading speech and language AI models, and is designed to work across industries.
Key Responsibilities
Market and competitor research
- Identify and track AI voice agent and call-handling platforms, globally and in Australia and New Zealand.
- Sign up for competitor free trials, build test agents and call demo numbers to experience their products first-hand.
- Monitor competitor feature releases, pricing changes, integrations and new market entrants.
Feature analysis
- Break down how competitors design and deliver specific features, including user flows, settings and limitations.
- Assess which features are standard expectations and which could set the platform apart.
- Research third-party integrations (CRMs, calendars, booking systems, helpdesks) and how they connect to voice agent platforms.
Feature documentation
- Write clear, structured feature specification documents using the client's standard format.
- Present feature documents to the Founder & CEO for review and approval.
- Hand approved specifications to the CTO and answer the development team's questions about them.
- Keep a prioritised feature backlog up to date.
Platform insight
- Review anonymised call transcripts and recordings to spot where agents struggle or callers get confused.
- Analyse platform usage data, such as feature adoption and drop-off during agent setup.
- Review support tickets and cancellation feedback for recurring issues and feature requests.
Product quality
- Test new features once built against the approved specification and report gaps.
- Help maintain product documentation and help-centre content for new features.
Requirements
Skills and Experience
Essential
- 1–3 years in a product analyst, business analyst, QA or similar role at a software or SaaS company.
- Excellent written English, with the ability to write clear, structured documents for both business and technical readers.
- Strong research and analytical skills, with a habit of testing products hands-on rather than relying on marketing pages.
- Ability to understand software features and user flows, and explain them simply.
- Confident using AI tools such as Claude or ChatGPT for research, analysis and drafting.
- Organised and self-directed, able to manage several research topics at once and meet agreed deadlines.
- Reliable home internet and a quiet workspace suitable for remote work.
Desirable
- Familiarity with AI voice agents, chatbots or conversational AI products.
- Basic understanding of APIs and how software integrations work.
Work Environment & Expectations
While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.
✅ This role requires:
- Discipline and commitment to set working hours (strict shift times, not flexible)
- Use of time tracking software during work hours
- Active participation in team and client calls with your camera ON
- Consistent availability and responsiveness throughout your shift
- Treating this as a long-term, full-time job—not a side gig or freelance task
⏱Payroll is processed bi-monthly.
We’re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you’re seeking stability and a team that appreciates reliability, we’d love to hear from you.
Benefits
- Monthly Salary: PHP 45,000
- Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
- You will be paid extra for overtime and Philippines public holidays
- Probation: 6 months and after Probation
- 10 days annual leave credits
- 5 days of sick leave
- HMO offered after 6-months' probation
- Eligible for 13th Month Pay after 30 days
- Annual Salary Review
- Laptop provided after 30 days
- Permanent work-from-home role. You will have to use your own internet.
- SHIFT TIMES: 6:00 AM to 3:00 PM Philippine time, Monday to Friday.
— Sarah J.
·
Marketing Manager
★★★★★
Verified
