Priority Desk Advisor - Out of Homes 

Priority Desk Advisor – Out of Homes

The role

As a Priority Desk Advisor within our OOH team, you’ll help monitor and improve the performance of our third-party suppliers and their drivers.

You’ll use hourly, daily and weekly performance data to identify issues, resolve problems directly with suppliers and drivers where possible, and escalate quickly when operational support is needed.

You’ll play an important part in maximising Day 1 delivery success, identifying the root causes of performance issues and ensuring actions are tracked through to resolution.

What you’ll be doing

• Distributing hourly, daily and weekly OOH MI reports internally and to external suppliers.
• Using performance data and in-day KPIs to identify issues and resolve them directly with providers where possible.
• Proactively working with suppliers and drivers to resolve in-day operational issues.
• Escalating issues through the appropriate operational teams when intervention or additional support is required.
• Maintaining live action trackers to identify and monitor root causes throughout the week.
• Investigating issues including individual shop or locker problems, driver compliance, capacity challenges and route planning opportunities.
• Working closely with third-party suppliers to maintain and improve operational performance.
• Supporting seven-day working as ASDA Click & Collect volumes are introduced.

What you’ll need

• Excellent communication skills across a range of channels.
• The ability to work effectively under pressure in a fast-paced environment.
• A good working knowledge of standard Microsoft Office tools.
• Confidence using Excel for data entry and basic data manipulation.
• A proactive approach to identifying and resolving operational issues.
• The ability to build effective working relationships with third-party suppliers and drivers.

What success looks like

You’ll help improve and maintain the performance of our third-party suppliers and their drivers, using data and proactive problem-solving to maximise Day 1 delivery success and quickly address issues affecting our OOH network.