Guest Experience Specialist Brazil

🏡 Join GuestReady as a Guest Experience Specialist

GuestReady is a leading short-term rental and hospitality services management company, operating in the UK, France, Portugal, Spain, Malaysia and the UAE. Since our founding in 2016, we’ve aimed to revolutionize the short-term rental industry through innovative technology and a dedication to exceptional hospitality. We’re now looking for a proactive Guest Experience Specialist who is passionate about delivering outstanding service and elevating every guest interaction.

📌 Role Overview
As a Guest Experience Specialist, you’ll be our guests' first point of contact, ensuring an outstanding experience from check-in to check-out. You’ll provide professional, timely, and friendly support via phone, email, and chat, resolving issues and ensuring guests enjoy a seamless stay.

🎯 Key Responsibilities & Tasks
✅ Handle guest inquiries and support requests professionally and efficiently.
Example: Assist guests with check-in instructions, WiFi issues, or early check-out requests.

✅ Resolve booking-related issues promptly.
Example: Help guests with changes to their reservations, cancellations, or payment concerns.

✅ Troubleshoot problems and escalate when necessary.
Example: Coordinate with local teams to address maintenance issues or emergencies.

✅ Ensure a high level of guest satisfaction through personalized service.
Example: Provide tailored recommendations to enhance the guest experience in their destination.

✅ Stay up to date with GuestReady’s systems and processes.
Example: Use our internal booking platform to track and manage guest inquiries efficiently.

🛠 What You Need to Succeed
🔹 Fluency in English & Portuguese (written & spoken).
🔹 Previous experience in customer service, hospitality, or similar roles.
🔹 Previous experience working night shifts or overnight hours, as this role involves night and early-morning shifts in Brazil.
🔹 Strong communication skills and ability to multitask.
🔹 Tech-savvy and comfortable with digital tools.
🔹 Problem-solving mindset and ability to work under pressure.
🔹 Availability for flexible shifts, including evenings, weekends, and holidays.
🔹 A positive attitude in a fast-paced, remote environment.

🎁 Perks & Benefits
🏡 Fully Remote Work
🚀 Join a fast-growing global company shaping the future of travel tech.
🌍 Work with an international, collaborative, and diverse team.
📚 Continuous learning, coaching, and growth opportunities.
🧘‍♀️ Well-being initiatives and a positive team culture.

🙌 Join Us on This Exciting Journey!
Even if you don’t tick every box, we encourage you to apply! If you’re 70% the right fit, we’d love to hear from you—skills can be learned, and we’re all about growth.

GuestReady is committed to diversity and inclusion. We welcome applicants from all backgrounds, valuing unique talents and perspectives. Let’s build something amazing together! 🚀