Principal Trainer, Epic

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations.

Job Description

The Epic Principal Trainer (PT) is certified in their respective Epic application and works in collaboration with the Training Manager and the application analysts to develop training for end-users. The PT is responsible for developing and maintaining a clear knowledge of their respective application, training materials and the workflows associated with that application. PT’s demonstrate excellent presentation skills, and have an excellent ability to answer end-users questions related to their application

Key Responsibilities:

Training

• Develop and maintain Epic course curriculum along with all training materials for the respective Epic application during implementations and upgrades.

• Develop and maintain an in-depth understanding of workflows to properly develop training curriculum and related materials.

• Build, test, and maintain the training environment.

• Ensure all classroom training and related training materials adhere to current policies and procedures.

• Conducts a credentialed training program as needed for implementations. This will include monitoring the trainer's adherence to course curriculum, knowledge of applicable workflow, and overall Epic system knowledge.

• Trains Super Users who will support end-users in classroom trainings and on-site and lead training efforts stemming from software upgrades and updates.

• Coordinate closely with system analysts in order to develop proper training in consideration of all end-users roles and to ensure effective training in advance of software updates and new version releases.

• Participate in testing and workflow validation of all new systems and modifications before implementation into the production environment.

• Maintains customer service orientation and responsiveness.

• Obtains and maintains certification within each assigned Epic application module.

• Communicates effectively with project leadership, team members, and customers.

• Willingness to travel overnight for educational classes and working non-standard and/or extended hours.

• Utilizes project management skills to prioritize and manage assigned and unassigned tasks necessary to ensure a high-quality training product is offered.

End-User Support

• Supports at-the-elbow support during project go-lives and upgrades. Captures, documents details, and troubleshooting steps of an issue to identify resolution and/or escalate as needed. Utilizes ticketing system to track, route problems and requests, and document solutions.

• Gathers information to understand a problem and educates the user on how to accomplish the desired task.

• Works collaboratively with Super Users to vet issues and ensure internal education and collaboration with internal resources.

• Completes rounds at assigned facilities. Rounds include checking with clinical and support staff to address questions and/or issues they are experiencing with Epic and related clinical applications, following up with previously provided support assistance, and completing rounding checklists in the appropriate timeframes after assigned initiatives.

• Work with project/support team to identify and resolve workflow or application issues.

• When on or near a site - provide on-the-floor rounding during unscheduled downtime, and serving as a liaison between the end-user and the IT/Epic team at large.

Required Qualifications:

• 3 years of experience developing and conducting training in an adult education environment

• 2 years of experience with EMR or enterprise software implementations, specifically with training of staff

• Strong understanding of Adult Learning Theory and experience incorporating into stand-up adult classroom training

• 3 years of knowledge of physician / hospital workflows

• Proficiency with MS Office applications and web browsers

• High School Diploma/GED

• Bachelor's Degree in related field - or equivalent clinical or IS experience may be considered in lieu of degree

• Epic certification in one or more Epic applications required, or achieve certification within 180 days

Preferred Qualifications:

• Project management experience

• Prior experience with instructor led classroom training and/or Epic