We believe in the power and joy of learning

At Cengage, our employees have a direct impact in helping learners around the

world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.  

What you'll do here:

As the Principal, Digital Platform Strategy & Experience at Cengage, you'll lead the strategy, performance, and evolution of Milady’s core digital learning platform, built using a 3rd Party LMS. This opportunity allows you to create a world-class digital platform that drives Milady’s digital transformation, supports customer adoption, and enables long-term revenue growth.  

Your main areas of focus will include:

Leading Platform Strategy and Evolution Manage the Strategic Vendor Partnership Own Platform Performance and Governance Boost Customer Acquisition and Retention Customer Experience Roadmap and Strategy 

Your responsibilities will include:

• Serving as Milady’s senior platform owner for the core digital learning platform while helping achieve business unit priorities as a member of the Milady leadership team.

• Leading the evolution of the platform by analyzing customer needs, market opportunities, and business priorities to develop a multi-year platform strategy and roadmap.

• Establishing and leading a strategic vendor partnership model, influencing executive-level roadmap priorities, release planning, issue resolution pathways, and long-term platform capability development.

• Lead initiatives improving platform health, vendor performance, customer friction, roadmap priorities, release readiness, integrations, risks, and cross-functional dependencies.

• Establishing formal networks, governance mechanisms, and metrics to align platform strategy with customer needs, vendor capabilities, and business outcomes.

• Driving customer adoption and retention by identifying and resolving platform friction points, adoption barriers, and emerging needs while crafting strategies to improve customer happiness.

• Developing customer feedback loops, gaining a deep understanding of customer workflows, use cases, adoption barriers, usage patterns, and unmet needs

• Engaging directly with key customers when needed to diagnose friction, identify and deliver solutions, drive delivery of issue resolution, and update platform strategy.

• Partner with executive leadership to define strategic priorities and influence investment decisions across the digital portfolio.

• Develop a clear customer experience strategy and roadmap.  

Skills required for this role:

To thrive in this position, you will need:

• At least 10 years of experience in managing digital products, SaaS, digital platform ownership, or related positions.

• Proven expertise in digital product management, including product vision, roadmap strategy, and argument development.

• Experience managing strategic vendor relationships and influencing third-party roadmaps.

• Ability to lead multi-disciplinary initiatives and address critical business, customer, technology, platform, or product challenges.

• Strong customer-facing experience, with the capability to engage senior collaborators and translate needs into product improvements.

• Outstanding commercial judgment, connecting product decisions to customer value and revenue growth.

• Data-driven decision-making skills and the ability to define success metrics and analyze platform performance.

• Strong product operations and roadmap translation skills.

• Experience with P&L, budget management, and investment cases.

• Outstanding executive communication, partner management, and cross-functional leadership skills.

• Travel up to 25% of the time to interface with strategic customers, vendor partners, and internal teams.  

Join us to build a flawless digital platform that brings learning to life for millions of students worldwide!  

Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.  

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com. 

About Cengage

Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. 

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location.  Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

In this position,  you will be eligible to participate in the company’s discretionary incentive bonus program.  This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below.