The Principal Consultant will report directly to the Chief Operating Officer, or Senior Principal of Elevation Health Partners and is responsible for designing and leading simultaneous small, medium, and large-scale practice transformation projects deploying evidence-based strategies such as the Center for Excellence in Primary Care’s Building Blocks of High Performing Primary Care, Patient-Centered Medical Home, the Institute for Improvement standards related to the Associates in Process Improvement, HEDIS, Model for Improvement and other documented strategies to improve patient care and achieve client and project objectives within scope, budget, and timelines. Must be able to collaborate with a range of stakeholders, including but not limited to executive management from community health centers, health plan representatives, providers, clinic staff, other consultants, government, and community collaborators. The Principal Consultant excels in supervising staff and managing teams to meet performance and project goals. The Principal Consultant also plays a leadership role in company networking, business development, new-client sales, existing-client upselling, portfolio management, and strategic initiative leadership. The Principal Consultant role is the entry level within the Principal track and serves as a development pathway toward Senior Principal Consultant.

The essential functions or duties listed below are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if work is similar, related, or a logical assignment to the position.

• Independently lead the design, implementation, and team member oversight of small, medium, and large-scale practice transformation projects by managing progress to milestones, timelines and budgets and achievement of project metrics, including performance thresholds in clinical quality measures.
• Responsible for creating high-quality client deliverables such as tools, templates, and aides including but not limited to client and clinic assessment tools, surveys, project trackers, policies, procedures, workflow diagrams, and other templates to facilitate project goal achievement, monitoring, and reporting objectives.
• Present and report on works in progress and finished work by developing infographics, PowerPoint presentations, reports, and playbooks.  
• Increase Elevation Health Partners’ visibility and reputation within the industry through networking, sharing content, and business development. Meets established annual new goals in securing new business.
• Identify new potential client prospects and work with internal executives to prioritize and pursue strategically aligned business development opportunities.
• Focus specifically on networking and business development of the company key markets of focus.
• Submit project work to various speaking engagements (CPCA, CCALAC, IHA, NACHC, NQCA).
• Serves as supervisor to Senior Consultants and other staff as may be required, leads and manages a team of employees.
• Develop and deliver trainings.
• Research standards of care and best practice to assist clients in bringing the latest science into clinical practice and replicate model elements as needed in the practices measures and develop tools to gauge a practice’s ability to carry out quality improvement processes, such as disease management process flow charts and protocols for case management and care coordination.  
• Gather appropriate data from quality improvement reports, audits, and/or outside sources and share with physicians and their practice staff.
• Improve performance on HEDIS measures and P4P programs.
• Develop care coordination protocols, including social linkages.
• Work directly with physician, providers, and care teams.

• Maintain oversight of assigned project portfolio financial performance, typically ranging from $500,000 to $1,000,000, depending on tenure and role maturity.
• Contribute to pipeline growth by sourcing, expanding, or supporting opportunities, with annual expectations scaled by role stage.
• Co-lead internal strategic initiatives that improve operations, delivery excellence, workforce capability, or growth readiness.
• Contribute to the development or enhancement of service line offerings, tools, methodologies, or go-to-market materials.
• Identify upsell opportunities within current client engagements and coordinate with leadership on pursuit strategy.
• Provide actionable market insight by identifying client trends, policy shifts, funding opportunities, delivery risks, or emerging service needs.
• Support resource and capacity planning by forecasting staffing needs, utilization trends, and project demand in coordination with the COO and leadership team.

Supervison

Work is performed under the general direction of the Chief Operating Officer. The employee plans and carries out regular work in accordance with standard practices and previous training, with substantial responsibility for determining the sequence and timing of actions and substantial independence in planning and organizing work activities, including determining work methods. The employee is expected to solve most problems of detail or unusual situations by adapting methods or interpreting instructions to resolve the particular problem or achieve project goals and meet the statement of work commitments. Instructions for new assignments or special projects typically include statements of desired objectives, deadlines, and priorities. Technical and policy problems or changes in procedures are discussed with the supervisor, but ordinarily the employee plans the work, lays it out, and carries it through to completion independently. Work is generally reviewed only for technical adequacy, the appropriateness of actions or decisions, and conformance with policy or other requirements; the methods used to arrive at the end result are not usually reviewed in detail.

Employee has access to confidential information including client medical files and patient files.

The employee is responsible for the direct supervision of staff. The Principal consultant is always recruiting staff and plays a strong role in hiring efforts, recommends hiring, training, plans, assigns, and directs work; evaluates performance, rewards, disciplines, and terminates staff in consultation with the Chief Operating Officer.

EDUCATION AND EXPERIENCE

A candidate for this position must have an MPH, MPA, MHA or similar degree and:

Either:

• A minimum of 10 years of hands-on experience in clinical practice, practice transformation, quality improvement or similar experience to drive organizational or clinical practice performance improvement.

OR

• A minimum of 5 years of relevant professional experience, including at least 4 years of successful employment with Elevation Health Partners, with demonstrated progression in leadership, client delivery, and business contribution.

Knowledge, SKILLS, and Abilities

A candidate for this position should have:

Knowledge of:

• Value-based Care, CalAIM, ECM and Community Supports, Alternative Payment Methodologies, AHEAD, REACH, etc.
• Quality and performance improvement methodologies, including PDSA, and the model for improvement
• Lean/process improvement and workflow analysis
• Change management and theory of change models
• Care management system and electronic medical records system best practices
• NCQA PCMH requirements, HEDIS measures, P4P programs, clinical coding
• Social linkages, SDOH
• Medi-Cal populations, FQHCs, community health centers, and primary care centers
• Standards of care in chronic disease and preventive services
• Empathy, humility, and emotional intelligence
• Knowledge of advanced, alternative or value-based payment models
• Executive networking and relationship-building best practices
• Consultative and account-based selling techniques

Skill in:

• Organization, program, and project management
• Analysis and data management, reporting and visualization
• Effective communication and public relations
• Computer programs: Excel, Word, PowerPoint, and electronic medical records
• Problem-solving
• Attention to detail
• Conflict resolution
• Service orientation
• Business development and sales
• Building and inspiring teams and teamwork
• Facilitation and influencing decisions

• Interacting effectively and appropriately with staff, clients, physicians, other providers of care, and care teams
• Making presentations, drafting policies and procedures
• Compliance with the Health Insurance Portability and Accountability Act (HIPAA) and confidentiality of company and client clinical, management, and other organizational data/information
• Research methodologies

Ability to:

• Learn and lead efforts in compliance with an established best practice or framework that may be new to employee
• Lead the work of others successfully including ability to coach and teach staff.
• Effectively read, write, and verbally communicate. This includes the ability to read and interpret documents such as safety rules, standards of medical care, professional journals, and technical procedures; ability to write and formulate reports/correspondence; PowerPoint presentations
• Effectively design and lead webinars and speaking engagements

• Think critically and creatively, take an innovative approach to problem solving

• Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Work independently with little or no supervision, and with a team
• Prioritize, organize and coordinate work, handle multiple priorities simultaneously
• Work effectively with many people at various levels of the organization
• Self-motivate and motivate others in project engagement
• Anticipate the needs of clients and clinical teams to achieve project work
• Work collaboratively with clinical and administrative personnel
• Work in a rapidly changing and fast-paced environment and with a sense of urgency
• Work with models designed to improve care for patients with complex needs
• Commit to the philosophy and mission of Elevation Health Partners
• Quickly become a subject matter expert and thought leader in a domain that may be new to the Consultant.

Employee works remotely and is required to walk, sit, talk/listen and use hands more than 2/3rds of the time. Normal vision is required for the position. Equipment operated includes office machines and computers. Employee may be required to travel up to 50% of the time with travel out of state up to 25% of the time. There may be months of no travel. Employee may be required to be onsite at clinical practice settings and will be subject to the onsite requirements of guests and volunteers as may be determined by the client organization. To support onsite work at client facilities, employee is required to obtain an annual flu shot and complete COVID-19 vaccination. Employee is required to follow CDC guidelines for COVID-19 in work related activities, including mask wearing, social distancing, and quarantining recommendations. Employee is required to deliver high quality work under pressure and be adaptive to changing business, client and conditions.

We are a team of passionate quality improvement, public health, and technical healthcare consultants with close to two decades of collaboration with policymakers, grantmakers, state and federal agencies, and commercial healthcare organizations in the development and execution of strategies to advance meaningful, measurable improvements in all areas of the health care delivery system.

Elevation Health Partners takes a people-centric approach to serve and guide the needs of our clients. We are champions in the healthcare industry who consistently execute and deliver superior solutions in patient-centered healthcare delivery and associated value-based reimbursement strategies. Elevation Health Partners aims to elevate health for all populations through non-generic, tailored solutions for our clients, ‘forward thinking’, and never settling for traditional approaches.

Elevation Health Partners is a woman-owned small business that has been supporting safety net providers throughout California for almost two decades and recently expanded services to the state of Michigan. Our master curated, practice transformation coaching model has resulted in improved care and services for low-income and underserved communities.

For more information, please visit www.elevationhealthpartners.com

This is an exempt position and will report to the Chief Operating Officer. Candidates must be authorized to work for any US employer. The Principal Consultant is California-based and must reside in the United States within the Pacific Standard Time (PST) time zone. Elevation Health Partners supports a work-from-home arrangement, subject to client and/or project needs.

The benefits include: Medical, dental, and vision insurance, 401(k) retirement plan, commuter benefits, vacation, sick time, and paid holidays. This information is intended as a brief outline of the employee benefits program provided by Elevation Health Partners. Elevation Health Partners reserves the right to amend or terminate any benefits and/or benefits plans with or without notice.

Elevation Health Partners is committed to paying competitive wages. The Principal Consultant role corresponds to a level with an annual full-time salary of $130,000-$175,000, depending on the candidate's education (Bachelors or Masters) and years of experience.