IT Trainer II

Make a difference. Be happy. Grow your career.

The Role

​​Electronic Health Record (EHR) Senior IT Trainer plans and designs learning experiences and uses expertise in communities of practice, action learning and Epic to deliver core curriculum training, seasonal release training, and additional training workshops, programs and services throughout the enterprise. Design and training is based upon identified needs at both the group and system level, aligned with the organization’s strategic goals, quality measures, and patient experience. Identifies opportunities to effectively integrate training within the flow of work which results in positive and measurable clinical & business impacts. Proposes innovative learning solutions, and pilots and implements the approved innovations. Manages medium to large scale projects/programs that have high visibility.

Nordic, repeat Best in KLAS IT Services Firm and solely serving the healthcare industry, strives to empower healthcare providers to leverage technology and to realize digital transformation. All Nordic staff embrace Nordic’s maxims and mission to serve our customers who care so well for us.

Key Responsibilities

• Achieve necessary certifications and follow learning paths to ensure ongoing growth.
• Ability to work collaboratively in a matrix team, engaging and interacting in a positive manner, retaining flexibility and maintain composure under pressure, acute attention to detail and accuracy.
• Ability to work independently and manage multiple priorities with minimal manager oversight.
• Manage a variety of training-led, interdisciplinary projects at the discretion of the training manager.
• Lead by example and foster spirit of teamwork with customers and within your team.  Engage and interact in a positive manner.  Develop a team synergy across locations and applications.
• Create & maintain original learning products and design solutions for the EHR integrated with clinical, operational, and identified business strategies that focus on improving the quality of the patient experience.
• Evaluate and modify current learning products.
• Design and conducts need assessments.
• Create instructor lesson plans, end user guides and other participant materials to support successful training sessions and system enhancements.
• Deliver a variety of training programs to different levels of employees, including I&T leadership teams, and Epic users.
• Delivers learning experiences in classroom and virtual/blended environments to meet customer needs.
• Plan and perform administrative functions related to training.
• Partners with clinical and operational leadership in identifying learning needs and designs solutions to meet emerging learning requirements.
• Build and maintain relationships with clients, both internal and external
• Review evaluative data and identify and enact recommendations for improvement.
• Collaborates with Culture & Learning team for development and distribution of integrated eLearning content.
• Collaborates with EHR Supervisor, Training Environments, to ensure proper training environment build and use.
• Demonstrates Core Cultural Behaviors
• Serves as a preceptor for new hires and support resource for all training team members.

Skills and Experience

• Associate degree in Health Sciences, Education, IT Related Field​, or equivalent industry experience
• Strong understanding of blended learning and a variety of education delivery systems including classroom, web, self-paced, social, etc. a plus
• Exceptional communication, presentation skills, and problem-solving skills.
• Proven ability to manage multiple priorities with little oversight.
• Strong project leadership, change management and facilitation skills.
• Ability to operate a variety of audiovisual equipment.
• Strong, demonstrated client-relations skills.
• Strong track record of completing assignments on or ahead of schedule, demonstrating an ability to handle high-pressure situations effectively.
• Strong analytical thinking and problem-solving skills.
• Strong understanding of Microsoft Office software including Word, PowerPoint, Excel and Visio

Minimum Years of Experience

• 5+ years working in a health care environment directly impacting patient care, IT or related services in lieu of a degree OR…
• 5+ years’ experience in Epic training role or other applicable EMR EHR training role

Other Knowledge, Skills and Abilities Required

• Working knowledge and application of use of video assisted (i.e. Captivate, Audacity, Camtasia or uPerform) tools for system integration with training needs preferred

Additional Details

• On call and after hours support as needed per project requirements
• Travel to client sites is required based on project/client needs

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.