Pricing and Contract Analyst

About Guideway Care*

Guideway Care is The Patient Activation Company™. We don't just "engage" patients; we activate them. By utilizing our proprietary Motivational Patient Guidance (MPG) model and AI-powered technology, we resolve the practical and psychological barriers that prevent patients from taking their "next right action."™

Job Summary: 

As our Pricing & Contract Analyst, you will serve as a critical partner to the COO, ensuring our tech-enabled services model remains profitable, scalable, and operationally precise. This is a high-visibility role designed for a data-driven professional who enjoys the intersection of finance, sales strategy, and contract management. 

You will have full ownership of our pricing integrity and the contract lifecycle for a portfolio of customers that spans Health Systems, Hospitals, Accountable Care Organization, and Specialty Physician Practices, providing the analytical backbone that allows our leadership team to make informed, real-time decisions. 

Essential Functions: 

• Pricing Strategy & Deal Desk: Own and refine the pricing models used by the Sales team. You will evaluate deal profitability and provide actionable recommendations to the COO to optimize margins. 

• Zoho CRM Management: Act as the primary administrator for contract data within Zoho. You will ensure all pricing tiers, contract terms, and renewal dates are meticulously maintained. 

• Revenue Protection: Lead the annual price adjustment process for our customers, managing CPI escalators and term-based increases to ensure revenue keeps pace with value delivery. 

• SLA Governance: Perform monthly calculations for Service Level Agreements (SLAs). You will track performance trends and proactively alert leadership to potential financial or operational risks. 

• Contract Administration: Manage basic contract lifecycle tasks, including organizing executed agreements, tracking expiration dates, and streamlining the documentation workflow between Sales and Finance. 

Required Skills/Abilities: 

• Experience: 4–6 years of experience in pricing, sales operations, or commercial financial analysis. Experience in a services-based or tech-enabled environment is highly preferred. 

• Technical Expertise: 

• Zoho CRM: Practical, hands-on experience with Zoho is a significant advantage. You should be comfortable navigating its architecture to manage contract data. 

• Advanced Excel: You are a "power user" capable of building complex models and manipulating large datasets to generate monthly SLA and pricing reports. 

• Business Acumen: You don't just "do the math", you understand the business logic behind a contract and can translate data into strategic insights for the COO. 

• Operational Discipline: High attention to detail is required to manage customer contracts without losing track of critical dates or terms. 

Why This Role? 

This is not a "back-office" analyst position. Reporting directly to the COO, you will have a seat at the table in a growing organization. We offer a competitive base salary with a performance-based incentive structure that rewards accuracy, margin retention, and operational excellence. 

Location: Birmingham, AL / Remote / Hybrid 

Work Authorization: 

• Guideway Care does not offer Immigration or work visa sponsorship 

Total Rewards: 

 The target salary range for this role is $80,000 – $90,000 Base Salary + Performance-Based Incentive. An individual’s salary within this range is based on multiple factors including but not limited to skills, experiences, licensure, certifications, and other business and organizational considerations.  

In addition, team members enjoy … 

Benefits package including: 

• Medical Insurance 

• Vision Insurance 

• Dental Insurance  

• Flexible Spending Account (FSA),  

• Company paid short- and long-term disability,  

• Employee Assistance Program,  

• Life Insurance,  

• Accident insurance,  

• and other voluntary benefit programs for employees and their eligible dependents. 

• 401(k) retirement plan with a company match 

Essential Duties and Responsibilities 

• Able to work remotely at home in a private HIPAA compliant workspace 

• Able to house company equipment needed to perform job 

• Broadband Internet Access 

• Internet download speed must be at least 24 mbps and upload speed at least 4 mbps 

• Immigration or work visa sponsorship will not be provided  

•  Physical Demands: 

• Ability to hear in normal range and wear a headset / earpiece 

• Good visual acuity to read computer screens, scripts, forms, etc. 

• May sit 100% of the time when taking calls 

• Access to the electronic medical record (EMR) system may require the use of your personal mobile device for authentication purposes. 

• Guideway Care requires all candidates to successfully complete a background check, drug screening, and identity verification process, including third-party checks and real-time confirmation, prior to employment to ensure a secure and consistent candidate experience. 

We applaud qualified applicants who are accountable and committed to producing quality work. As an Equal Opportunity Employer, we support and value diversity, dignity, and respect in our work environment, and are committed to creating an inclusive environment in which everyone can thrive. 

Guideway Care is the parent company of Sequence Health.