Premium Assist Consultant

Giacom are the only provider of Comms, Cloud, Hardware and Billing all through one platform.

Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

We are seeking a Premium Assist Consultant to join our Premium Assist team, ensuring accurate and timely billing for our managed partners. In this role, you will act as an extension of the client’s billing department, understanding their unique processes and providing tailored recommendations to optimise workflows.

Key responsibilities include evaluating end-to-end billing processes, identifying improvements, maintaining compliance with industry standards, and ensuring our metering and billing accreditation remains current. Strong relationship-building skills and a commitment to exceptional customer service are essential for this role.

What you'll be doing

• Ensure accurate and timely billing for telecoms and IT services on behalf of clients.

• Support customers with aBILLity/Affinity platform queries, training, and troubleshooting.

• Act as an extension of clients’ billing departments, providing invoicing support and end-user assistance.

• Maintain compliance with 'Metering and Billing' best practices and industry accreditation.

• Identify opportunities to improve billing processes, enhance profitability, and streamline order management.

• Build strong relationships with customers and suppliers to address queries and optimise billing efficiency.

• Provide detailed reporting on Profit & Loss, fraud monitoring, and smarter buying solutions.

• Maintain high customer service standards, ensuring timely responses within SLAs.

• Own and manage key customer accounts, ensuring satisfaction and issue resolution.

• Adhere to security policies, industry best practices, and team support initiatives.

Your Experience

• Experience in telecoms and IT service billing.

• Experience of using aBILLity or Affinity billing system is an essential requirement of this role.

• Familiarity and experience with metering and billing accreditation standards.

• Strong customer service skills and experience, particularly in a billing or invoicing context.

• Flexible attitude, ability to perform under pressure.

• Ability to interpret written and spoken requirements.

• Ability to work well within a team.

• Excellent communication skills including written and verbal communication.

• Experience with Microsoft Office products (e.g., Word, Excel, PowerPoint, Project, Visio).

What's in it for you?

• Investment in your future career with a variety of learning and development opportunities.

• No dress code - embrace the freedom to bring your whole self to work.

• 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!

• A pension plan for your future.

• Complimentary refreshments in all our offices.

For a comprehensive list of all our benefits, click here.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.