Giacom

The Delivery Lead coordinates and governs delivery across Agile change initiatives and live service activities to ensure business goals are met. They act as the central point of accountability for delivery outcomes, balancing feature development with operational demands while maintaining service stability.

The Business Analyst will document business requirements, map processes, and collaborate with cross-functional teams to deliver effective technology solutions. They are responsible for creating functional documentation, including use case scenarios and user stories, to guide product development.

Investigate and diagnose data connectivity faults using multiple platforms to ensure timely resolution for customers. Manage fault tickets and communicate updates professionally while collaborating with internal teams and external suppliers.