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The Account Manager oversees the daily administration of FSA, HRA, and HSA accounts while building strong relationships with employer groups and partners. They are responsible for resolving escalations, managing annual renewals, and documenting client activity within the CRM system.
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is seeking a Pre-Tax Account Manager to join our growing team.
An Account Manager is responsible for building strong relationships with strategic Employer Groups and Partners. An Account Manager needs to be proactive in responding to Employer Group and Partners related to changing regulations, product updates and potential service concerns.
How You Will Contribute:
Oversees the day-to-day administration of FSA, HRA, and HSA accounts for Employers and Partners.
Answer inbound phone calls from a queue-based system and email inquiries within Service Level Agreements.
Utilize the CRM tool to document and review all client activity.
Assist clients with billing questions, payments, and invoices.
Resolve Employer and Partner Escalations. Partnering with internal teams as needed.
Proactively identifies potential issues and provides resolution when needed.
Complete annual renewal process for assigned employer groups.
Develop long term relationships with assigned clients to assist in increasing client satisfaction and ultimately increase client retention
Work with appropriate stakeholders on assigned clients to understand their business needs
Familiarity with Employer Group’s Plan designs and file schedules
Skills & Experience to be Successful:
Experience with FSA, HRA and HSA administration is a plus
Compliance experience is a plus
Demonstrated excellent customer service skills
Excellent verbal and written communication skills
Positive, professional attitude and phone etiquette
Attention to detail and ability to act as liaison between other teams to produce final resolution
Excellent analytical and organizational skills
Pay Range
75,000.00 - 75,000.00 AnnualThe pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
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