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AI Summary
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital is seeking a Pre-sales Solution Architect to join our SandcastleCX team. This is a 100% remote role, expanding beyond our existing team in North America.
The SandcastleCX program is designed to go beyond a demo or traditional sandbox. We provide a dedicated and custom-built cloud environment enabling clients to explore CX technologies like CCaaS, CRM, AI, Analytics, and proprietary IP. Customers can validate integrations, workflows, and platform capabilities in a live, configurable environment.
We currently need to hire an experienced Pre-sales/Solution Architect focused on Amazon AWS Connect technologies. Your role is that of a technical subject matter expert supporting pre- and post-sale proof of concept customer engagements featuring Amazon technologies in combination with other customer experience platforms.
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- Customer requirements gathering, design, and documentation.
- Acquire technology stacks for SandcastleCX engagements.
- Plan and coordinate customer enablement sessions.
- Identify cross-sell and up-sell opportunities.
- Build and prove out critical use cases.
- Help resolve customer objections and de-risk cloud migration.
- Maintain expertise in CX technologies and TTEC Digital offerings
- 10+ years in technical pre-sales, solutions engineering, or contact center consulting.
- Fluency in the English language is a MUST-HAVE (additional languages a plus for nearshore operations).
- Bachelor's degree in CS, Engineering, or related field.
- 5+ years of hands-on experience with Amazon Connect and AWS services.
- AWS professional certifications.
- Experience with Telco/contact center platforms.
- Experience with CRMs, including Salesforce, ServiceNow, and Dynamics.
- Network infrastructure experience.
- Preferred AWS AI/ML experience (Lex, Bedrock, Transcribe, Comprehend).
- Familiarity with IaC (Terraform, CloudFormation, CDK).
- Ability to build solutions in Amazon Connect.
- Experience presenting to executive stakeholders.
- Ability to create architecture diagrams and build enterprise demos.
- Strong communication skills and ability to map tech recommendations to business value.
- Ability to travel up to 30%.
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