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AI Summary
This role acts as a bridge between technical leadership and offshore engineering teams to coordinate the delivery of backend services and platform initiatives. Key duties include reviewing PHP/Laravel code, governing third-party integrations, and monitoring system health on GCP.
Benefits:
- Competitive salary
Location
Remote
Remote
Experience Level
Senior Level (5 to 8 or more years of experience)
Senior Level (5 to 8 or more years of experience)
Role Overview
This hybrid Technical Program Manager (TPM) and development-focused Technical Account Manager (TAM) role supports backend and platform initiatives within a fast-paced technology ecosystem. Positioned as an execution partner to the Technical Director and Senior Backend Developer, this individual acts as a key bridge between technical leadership, cross-functional teams, and offshore/distributed engineering teams. This role is highly suited for a technically strong professional from an IT services or consulting background who can review backend code, govern third-party integrations, and coordinate end-to-end technical delivery.
This hybrid Technical Program Manager (TPM) and development-focused Technical Account Manager (TAM) role supports backend and platform initiatives within a fast-paced technology ecosystem. Positioned as an execution partner to the Technical Director and Senior Backend Developer, this individual acts as a key bridge between technical leadership, cross-functional teams, and offshore/distributed engineering teams. This role is highly suited for a technically strong professional from an IT services or consulting background who can review backend code, govern third-party integrations, and coordinate end-to-end technical delivery.
Key Responsibilities
Backend & Engineering Support
• Support the development, optimization, and maintenance of robust backend services and APIs built using PHP and Laravel.
• Review backend code implementations, database schemas, and architectural changes for performance, correctness, and maintainability.
• Perform advanced debugging and system-level troubleshooting of backend platforms in development and production environments.
• Act as a technical backup and execution partner to backend software engineers during critical delivery phases.
• Support the development, optimization, and maintenance of robust backend services and APIs built using PHP and Laravel.
• Review backend code implementations, database schemas, and architectural changes for performance, correctness, and maintainability.
• Perform advanced debugging and system-level troubleshooting of backend platforms in development and production environments.
• Act as a technical backup and execution partner to backend software engineers during critical delivery phases.
Onsite-Offshore & Cross-Team Delivery
• Direct, coordinate, and align technical task execution across onsite and distributed/offshore engineering teams.
• Translate strategic architectural direction from the Tech Director into highly structured, actionable requirements and task breakdowns for offshore development pods.
• Review and audit incoming software deliverables from offshore teams to ensure high quality, complete testing, and alignment with organizational standards.
• Direct, coordinate, and align technical task execution across onsite and distributed/offshore engineering teams.
• Translate strategic architectural direction from the Tech Director into highly structured, actionable requirements and task breakdowns for offshore development pods.
• Review and audit incoming software deliverables from offshore teams to ensure high quality, complete testing, and alignment with organizational standards.
Platform Integration & Technical Account Management
• Coordinate and architect complex third-party system integrations, including platforms such as lead-generation, customer relationship management (CRM), and telephony APIs.
• Partner with backend engineers to ensure integrations are reliable, observable, self-healing, and well-documented.
• Proactively identify integration risks, data flow bottlenecks, and API failure scenarios early in the lifecycle.
• Coordinate and architect complex third-party system integrations, including platforms such as lead-generation, customer relationship management (CRM), and telephony APIs.
• Partner with backend engineers to ensure integrations are reliable, observable, self-healing, and well-documented.
• Proactively identify integration risks, data flow bottlenecks, and API failure scenarios early in the lifecycle.
Production Support & Observability
• Monitor system health, API workloads, and backend application performance natively within Google Cloud Platform (GCP).
• Support incident management processes and troubleshoot production outages alongside DevOps and site reliability engineers.
• Maintain operational playbooks, troubleshooting runbooks, and detailed API documentation to capture and share technical knowledge.
• Monitor system health, API workloads, and backend application performance natively within Google Cloud Platform (GCP).
• Support incident management processes and troubleshoot production outages alongside DevOps and site reliability engineers.
• Maintain operational playbooks, troubleshooting runbooks, and detailed API documentation to capture and share technical knowledge.
Required Qualifications
• 5 to 8 or more years of experience in software engineering, technical delivery, or Technical Account Management (TAM) roles.
• Strong professional background working within IT Services or Management Consulting environments.
• Extensive experience utilizing an onsite-offshore delivery model to manage and coordinate distributed development teams.
• Solid programming knowledge of PHP and Laravel frameworks, with the ability to review code and act as a technical backup.
• Demonstrated experience building and supporting RESTful APIs and complex third-party platform integrations.
• Hands-on experience working with Google Cloud Platform (GCP) or modern AWS environments.
• Proficiency working with relational databases, including MySQL, MSSQL, or PostgreSQL.
• Experience managing asynchronous job queues and background workers, such as Redis or Laravel Horizon.
• Familiarity with containerization (Docker) and automated CI/CD pipelines, such as GitLab CI/CD.
• High-level analytical, debugging, and system-level troubleshooting capabilities.
• 5 to 8 or more years of experience in software engineering, technical delivery, or Technical Account Management (TAM) roles.
• Strong professional background working within IT Services or Management Consulting environments.
• Extensive experience utilizing an onsite-offshore delivery model to manage and coordinate distributed development teams.
• Solid programming knowledge of PHP and Laravel frameworks, with the ability to review code and act as a technical backup.
• Demonstrated experience building and supporting RESTful APIs and complex third-party platform integrations.
• Hands-on experience working with Google Cloud Platform (GCP) or modern AWS environments.
• Proficiency working with relational databases, including MySQL, MSSQL, or PostgreSQL.
• Experience managing asynchronous job queues and background workers, such as Redis or Laravel Horizon.
• Familiarity with containerization (Docker) and automated CI/CD pipelines, such as GitLab CI/CD.
• High-level analytical, debugging, and system-level troubleshooting capabilities.
Preferred Qualifications
• Prior experience supporting integration-heavy, lead-generation, or high-volume transactional communication platforms.
• Practical experience with cloud-based analytics pipelines and data warehouses, such as BigQuery or Looker.
• Hands-on programming experience with Python.
• Exposure to Infrastructure as Code (Terraform) or container orchestration (Kubernetes).
• Basic Linux administration and shell scripting capabilities.
• Prior experience supporting integration-heavy, lead-generation, or high-volume transactional communication platforms.
• Practical experience with cloud-based analytics pipelines and data warehouses, such as BigQuery or Looker.
• Hands-on programming experience with Python.
• Exposure to Infrastructure as Code (Terraform) or container orchestration (Kubernetes).
• Basic Linux administration and shell scripting capabilities.
Core Skills & Attributes
• Exceptional communication and interpersonal skills, with the ability to manage diverse stakeholder expectations and act as a development-based Account Manager.
• Outstanding leadership capability to coordinate, motivate, and direct offshore development teams.
• Ability to bridge business objectives, client requirements, and deep backend engineering technicalities.
• Self-motivated and comfortable operating with minimal supervision in a highly collaborative, fast-paced environment.
• Exceptional communication and interpersonal skills, with the ability to manage diverse stakeholder expectations and act as a development-based Account Manager.
• Outstanding leadership capability to coordinate, motivate, and direct offshore development teams.
• Ability to bridge business objectives, client requirements, and deep backend engineering technicalities.
• Self-motivated and comfortable operating with minimal supervision in a highly collaborative, fast-paced environment.
This is a remote position.
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