Philippines - Credit Officer

Company Description

Talent Group is a connected ecosystem of workforce and technology consulting specialists. With over 300 employees across different locations and $1 billion in revenue, we're on a mission to build a better world of work for all.

As we continue to grow, we're excited to be expanding our team in the Philippines. This is an opportunity to join a high-performing global business while working remotely as part of a supportive, collaborative, and people-first culture.

At Talent Group, we know what really matters: development, flexibility, recognition, and purpose. That's why we invest in our people with industry-leading learning and development programs, wellbeing initiatives, and opportunities to connect with colleagues across our global business. Flexibility is important, so we offer remote working that empowers you to do your best work while maintaining a healthy work-life balance.

Working with Talent Group means joining an award-winning company built on our core value of "Give a Damn." We care deeply about our people, our customers, our communities, and each other. If you're looking to be part of a growing team where your contribution is valued, and your career can thrive, we'd love to hear from you

Job Description

We are seeking a Credit Officer to manage collections across a high-volume debtors ledger, ensuring timely cash flow, accurate reconciliation, and strong commercial outcomes.

This role offers the opportunity to take ownership of your ledger while working within a collaborative environment, maintaining high standards across collections, contract administration, and financial processes.

Role overview

The Credit Officer is responsible for managing the day-to-day collection activities of their assigned ledger and the administration of all commercial contracts, ensuring they align with Talent’s world-class standards. This role offers an exciting opportunity for an experienced collections professional to focus on managing our extensive ledger in a collaborative team environment.

Credit Collections:  

• Manage cash collections related to the debtors ledger, ensuring timely reconciliation of accounts and resolution of queries.
• Utilise technology and processes to improve collection efficiency and accuracy.
• Report regularly to the Credit Manager, providing insights into collection progress and account statuses.
• Cash allocations, RCTI reconciliations, bank reconciliations & general administration (Zendesk ticket assignment).

Detailed role description

Collection Activities

• Manage cash collections for the assigned ledger, consistently meeting or exceeding monthly targets.
• Cash receipting, cash allocations and bank reconciliations daily.
• Investigate and resolve account issues, particularly those with 60- and 90-day debt, escalating to account managers and general managers as needed.
• Handle all queries within agreed service level targets and ensure appropriate allocation and management of collections.
• Record all collection activities in financial systems and assist with weekly/monthly reporting and aged receivables analysis.
• Respond promptly and accurately to business requests, providing essential support to the organisation.
• Ad hoc reporting as required.

Continuous Improvement

Lead efforts to develop and continuously improve processes and systems, ensuring compliance with regulatory requirements.

Address complex issues related to business development, technological changes, and regulatory updates, while embodying organisational values. 

Qualifications

Experience required:

• Collections Expertise: Minimum of 2 years of hands-on experience in collections, particularly in high-volume environments.
• Accounts Receivable: Proficient in accounts receivable reconciliations.
• Commercial Acumen: Strong entrepreneurial spirit with a solid understanding of commercial operations.
• Customer Service: Excellent customer service skills.
• Attention to Detail: Strong attention to detail with intermediate to advanced Excel skill

Highly Desirable

• Industry Knowledge: Previous experience in the staffing industry.
• Systems Proficiency: Familiarity with Bullhorn, Fasttrack, Business Central, or similar systems.
• Third-Party Payment Systems: Experience with third-party payment systems such as Fieldglass and Ariba.

Additional Information

What's in it for you?

• Talent Anywhere – work from anywhere in the world for 2 weeks per year. 

• Talent Time Out – 6 dedicated days per year for or resting and recharging. 

• Free premium membership to Health and Wellbeing App with healthy recipes, meditation, fitness, and EAP.

• GO1 our Learning & Development platform

• Opportunities for development and career progression. 

• And many more 

Sound interesting? If you want to make Talent your next play, please get in touch.