Performance Manager - Work

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Job Title:  Performance Manager – Workplace and Online Proposition

About Workplace and Online

Workplace and Online is one of three Propositions that form part of the British Council’s English and Exams business. The team originates solutions that help individuals and organizations achieve their English language learning and assessment goals through digital and workplace-focused offers. We work across product, marketing, sales, operations and customer service to grow commercial performance, improve customer experience and maximize impact.

Role purpose

The Performance Manager plays a key role in enabling data-driven decision-making across the Proposition’s product and commercial portfolio. Reporting to the Commercial Director, Workplace and Online, the role works closely with the whole Proposition team, the Data and Evidence team, marketing, sales, operations and customer service to deliver actionable insights that improve financial and product performance, support commercial growth, and strengthen decision making.

This role is ideal for someone who enjoys combining analysis, commercial thinking and stakeholder engagement to influence strategy and business outcomes in a fast-paced, collaborative environment.

Role Accountabilities

Leadership & Management

• Provides data-driven insights to support Proposition leadership team in decision-making
• Defines and tracks KPIs; supports capability building and performance culture

Strategy & Planning

• Aligns proposition planning with financial and business goals (with FP&A)
• Supports the development and communication of long-term portfolio and performance plans
• Develops and implements pricing strategies with key stakeholders (Marketing, B2O sales and Heads of Propositions)
• Challenges stakeholders to drive performance, revenue, and margins

Commercial & Financial Management

• Supports colleagues to track ROI, cost efficiency, and transformation outcomes
• Ensures robust investment cases and benefit realisation

Consultancy, Analysis & Problem Solving

• Produces actionable insights to support strategy and planning
• Analyses data to inform product design, performance, and market focus
• Supports pricing and cost strategy for key tenders and sales opportunities to create a competitive winning proposition

Data & Insights

• Manages multi-source data and ensures quality
• Builds dashboards and delivers insights for senior stakeholders
• Translates business needs into recommendations
• Supports growth through data-driven analysis

Qualification and experience

Qualification

• Essentials

• Degree, preferably in a relevant field such as data science, computer science, information systems, business, or a related discipline, e.g. a STEM subject or a finance-related subject.
• Equivalent professional experience will be considered where a degree is not held.

• Desirable: Data or analytics-related certifications, such as in data management, data governance, or cloud platforms (e.g., AWS, Azure, GCP)

Experience

• Essentials
  • 2+ years’ experience in BI and/or data analysis
  • Strong quantitative skills; proficient in SQL, Excel, Power BI, Tableau, and analytics tools
  • Experience tracking and analysing digital service performance metrics
  • Ability to translate data into actionable insights and recommendations
  • Strong data visualisation skills (dashboards and reporting)
  • Understanding of data privacy and security principles
  • Experience working with cross-functional teams (e.g. product, marketing, engineering)
  • Excellent written and verbal communication skills for diverse audiences
  • Ability to work independently and manage priorities in a fast-paced environment
  • Commitment to continuous learning and professional development
  • Experience analysing Google Analytics 4 (GA4) data

• Desirables
  • Qualification(s) in data analysis or equivalent.
  • Familiarity with visualization tools such as Looker, Tableau and/or Power BI.
  • Experience working in a global or multicultural context.
  • Understanding of Agile ways of working and product development cycles.
  • Experience of a digital education or assessment business.

Language Requirements

The British Council systems and global processes operate in English. Written and verbal proficiency in English is required

Important information

• British Council Pay band: 8/E
• Department: English and Exams   
• Contract type: Indefinite Contract  
• Location: UK - This role is open to candidates based in all UK locations. 
• Proof of Identity requirements & right to work in country: You must have the legal right to work in the stated location. Visa sponsorship and relocation assistance are not provided.  
• Closing date: 19 June 2026 (23.59 ICT / 17.59 BST)

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Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org