People Operations Coordinator- Part Time

• Do you want to be part of the mission and be part of an amazing fully remote team that is all about building a great product to help students succeed?  
• Do you love supporting team members through HR inquiries?
• Are you passionate about student success and making it possible for all students to receive the high-quality support they need?

All students deserve high-quality tutoring support to help them achieve their academic potential.  Our mission is to enable equitable, high-quality, and cost-effective district managed tutoring for school districts of all sizes.  You can be part of our unique SaaS start-up that  integrates with schools’ existing tech infrastructure and instructional tools to enable school districts and other student-serving organizations to provide equitable access to high quality, flexible, and targeted student support.

What will you do as a Part Time People Operations Coordinator?

• Love to work within Zendesk?  You will use the support system to answer tutor questions.  
• Passionate about supporting team members?  You will be supporting the People Operations Generalist by managing questions that are sent in regarding compliance, payroll and general HR inquiries
• Do you enjoy moving fast? You will work in an agile setting with teams from Support, Customer Success and the People team to constantly build, deliver and iterate on ideas.

What you will need to be successful here:

• 1-2+ years of experience in HR administration, customer support, or operations (EdTech or remote environment preferred).
• Highly proficient in Zendesk (or similar ticketing systems) and comfortable managing a high volume of support tickets.
• Scrappy, resourceful, and willing to "get your hands dirty" in the data to solve problems.
• Strong organizational and multitasking abilities with excellent attention to detail.
• Ability to communicate professionally, build trust, and maintain confidentiality.
• Comfortable working in a high-volume, fast-paced environment
• Available Monday-Friday for a consistent group of hours for 20 - 25 hours per week, 4-5 hours per day. (will work with manager to set schedule)
• Relationship builder with excellent organization, time management and strong attention to detail
• This is a part-time role with variable hours based on business needs and the traditional K-12 academic calendar. Because tutoring volume fluctuates throughout the year, weekly hours are not guaranteed and may decrease significantly—or drop to zero—during slow periods such as the summer months. 
• A passion for Littera’s mission 

If you see yourself succeeding here, please apply!  If you have most of the above, but not all, still apply, we want to hear from you!  

What you will you receive:

• Be part of a fully remote team and amazing, team oriented culture
• Opportunity to help build and create
• $20/hr
• Satisfaction that you are contributing to our mission of getting tutoring help to those students that need it the most.

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